This opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand.

With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide.

They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation.

Company Overview:
Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike.

From creating inspiring workspaces to providing strategic assignment management, our client offers a comprehensive suite of services tailored to meet the diverse needs of their international clientele.

Job Overview:
As a Admin Assistant, you will play a vital role in ensuring seamless customer experiences and operational efficiency.

From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful.

Salary £25-30k.

Here's what you'll be doing:

• Following up on customer feedback via email or phone calls and maintaining detailed records.
• Managing customer remedials by liaising with operations teams and ensuring timely resolution.
• Processing online refunds, credits, and payment links efficiently.
• Handling enquiries and coordinating deliveries with existing clients.
• Providing general office support, including answering phones and processing insurance claims.
• Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.

• Proven experience in a customer service or administrative role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office and CRM software.
• Ability to multitask and prioritise workload effectively.

• Competitive salary of £25-30k and benefits package.
• Opportunities for career development and advancement within a global organisation.
• Dynamic and collaborative work environment.
• Training and support provided to enhance your skills and knowledge.