Travel Advisor/Call Centre Officer

Club Med is a holiday Resorts Company created in France in 1957.

With around 70 resorts all around the world, Club Med is now the global leader in all-inclusive, premium holidays.

For our London offices, located in Wimbledon, we are looking for a Call Centre Officer/Travel Advisor to maximize direct and indirect sales and provide a high quality of customer service.

Operational missions

• Managing large amounts of inbound and outbound calls in a timely manner

• Maximize both direct and indirect sales, through an optimisation of his/her own performance in accordance to his/her objectives (budget)

• Ensure the highest level of customer service

• Contribute to the overall team productivity and sales development

   

  Profile

• Education: minimum A level

• Job experience: At least one year of Call Centre experience and/or experience in the sales industry and/or experience in the tourism industry

• Amazing communication skills (especially over the phone) and customer care skills

• Strong phone and verbal communication skills along with active listening

• Clear and friendly telephone voice

• Ability to work under pressure and meet targets

• Ability to multi-task and manage time effectively

• Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

•  (Re)active, target oriented.

   

  Skills needed for the job

• Knowledge: Club Med range of services and products, B2B and/or B2C sales conditions, sales processes, Group & NMEA Sales policy

• Skills: Client oriented, argumentative skills

• Technical skills (tools): Computer skills, NA, outlook, word

• Training sessions will be organised regularly to keep you up to date with our tools and processes

   

  Job Type: Temporary – 3-month FTC, renewable

  Salary: £20,000.00/year