Client Services Officer (Housing)

Client Services Officer (Housing)

An opportunity for a Client Services Officer to join a Housing Services organisation in the North West

The successful candidate will join the Housing and Property Services Team based in our office in Liverpool but may also be required to work from our members’ offices.

Reporting to the Director of Operations, you will play a key role in delivering high quality services to our members.

Your responsibilities will include:


  • Delivery of housing management services including lettings, rent arrears control, void control and tenancy management
  • Working closely with member organisations to maintain positive relationships and build trust
  • Providing administrative support and guidance to our Member organisations
  • Production of reports for members committee meetings
  • Attendance at members committee meetings

This is a challenging and demanding role offering an excellent opportunity to join a dynamic, hardworking team, dedicated to providing high quality, professional services to our members.

Essential qualities include:


  • Minimum of two years’ experience  providing housing management services
  • Experience of working with tenants groups or residents associations
  • Good standard of general education, literacy and numeracy
  • Good written and oral communication skills
  • Knowledge of housing legislation and good practice
  • Ability to work under pressure and meet deadlines
  • Good IT skills
  • Commitment to high standards of service delivery
  • Applicants must have a full driving licence and the use of a car.

About our client

North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders.

We are based in Liverpool and operate throughout the North West of England.

How to apply

If you would like to be considered for this opportunity, please apply here with a covering letter and a CV.

Our client will be in contact if your application is successful.

Your covering letter should be no more than two pages long, explaining why you wish to be considered for the position and saying how you will use your skills and experience to fulfil this role.

We are committed to equality and diversity and welcome applications from all sections of the community.

Closing date 3rd August 2018



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  • Start: August
  • Duration: Permanent
  • Rate: £30,336 + car user allowance
  • Location: Liverpool
  • Type: Permanent
  • Industry: Property
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: NWH1
  • Posted: 2018-07-13 16:30:57 -

  • View all Jobs from Hiring People


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