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Digital Service Designer

Digital Designer
Loc/Dept: London or Leeds/Govt
Clearance: BPSS (SC eligible)
CV deadline: 4/4 @ 1200

As a Senior Service Designer, you will be part of a multi-disciplinary team, will work alongside other Designers, Front End Developers, Researchers and Software Engineers & will be expected to deliver world class services designed for the people who use them, in line with the governments Digital Service Standard.
As a Service Designer you will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

Essential Skills



* At least 2 to 3 years experience as a Service Designer or Systems Thinker.


* Experience solving design and research challenges through collaboration and user participation.


* The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g.

user journeys, services mapping, prototyping etc.


* Ability to develop hands on interaction design solutions for the products that enable the service


* A diverse set of methods & tools that allow them to illustrate the opportunities to improve specific service components and touch-points.


* Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation


* A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.


* Have a design-related degree or experience on a product, interaction or UX design role.


* Define elements : layout, design patterns, controls and actions

Desirable skills



* Have experience of working directly with front-end code to update prototypes : skills in HTML, CSS and java script aren't essential, but all our designers learn the basics


* Be able to write for user interfaces


* Have demonstrable experience of collaborating on designs with a software engineer


* Have demonstrable experience of working in technical teams in complex environments


* Be able to manage other people's work, including planning work and checking it to make sure it's consistent and appropriate across products and services

You will be expected to:



* Specialise in designing interactions and interfaces for digital services


* Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts


* Work with different types of content and user-led interactions


* Work across digital and non-digital channels


* Focus on making working software rather than creating artefacts to describe software


* Understand the technical side of design General Responsibilities


* Understand user needs and design services that meet them


* Support discussions at a senior departmental level


* Design user-centred solutions and transaction flows


* Support in an Interaction Design capacity when needed


* Create and rapidly iterate prototypes to help the wider team learn about user needs for different scenarios or tasks


* Work with product owners, other designers, user researchers, business analysts and front-end developers to turn concepts into user-centred services


* Make sure the design of services is consistent internally and with the rest of GOV.UK


* Take responsibility for creating and keeping up a positive and collaborative working environment


* Help promote best practice


* Share specialist knowledge and experience with others in the team


* Play a supporting role in recruiting for the DWP Digital Product design community


* Share work and ideas inside and outside the department for example by representing the DWP Digital design community at events


* Manage other people's work


* Contribute to building a digital culture in the Department


* Play an active part in the department's Product Design community

As well as the specific experience required above you will have the necessary qualifications, skills & experience to take control of this requirement from its inception to its completion.

If you meet the experience required above please call/mail me asap for more information.

Thank you.


  • Start: ASAP
  • Duration: 6 months approx - poss ext
  • Rate: 450-500 Per Hour Ltd
  • Location: Leeds or Manchester, England
  • Type: Contract
  • Industry: Accountancy
  • Recruiter: Number 8 Resourcing Ltd
  • Contact: Ali Kidman
  • Tel: 02087472161
  • Email: to view click here
  • Reference: P13404Gov
  • Posted: 2019-04-02 17:48:36 -

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