Head of IT Operations

IT Operations is primarily outsourced to a selection of managed Service providers.

The Head of IT Operations is accountable for the operational performance of these contracts and the management of the businesses operational resources which directly interface with these suppliers and also deliver service directly to the companies employees.


As the Head of IT Operations you will directly manage and be accountable for all aspects of continuous improvement across all IT service functions including multiple internal and 3rd party teams.


Management of IT operations team delivering in accordance with ITIL V3 processes covering, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.


Operational Management of IT Service Providers and internal teams will cover: Infrastructure - ( Data Centres, Cloud and Distributed), End User Computing, Applications, Network and Telecoms, Service Management


Other account-abilities include - Operational Design Assurance of projects and BAU change requests, Operational Service Reporting, End to End IT Capacity Management, IT asset management, IT Operational Risk and Audit Compliance and Delivery of an efficient IT Operations function.


The ideal candidate will have familiarity with Service Delivery standards and frameworks ( eg ITIL or COBIT), be able to demonstrate commitment to continuous professional development, Varied and excellent experience in non-people Technical Resource Management, Excellent and proven experience in staff resources management, and workforce planning including working in a matrix environment.

You will also have excellent experience in supplier relationship management with excellent commercial and communication skills.


Technically you will be able to evidence a good technical knowledge in the following areas - Infrastructure (both DC and Distributed), End User Computing, Applications, Network & Telecoms, Database and Application design and Virtualisation.


If you believe you are a strong match for this Head of IT Operations role based in London then I will be keen to see your CV and arrange a call.




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