1st Line Support Engineer

We are looking for a 1st Line Support Engineer to join our client, an IT services company in Blisworth.

As a 1st Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services we have implemented.

This may be advising customers on how best to use the system, ad-hoc training on parts of the system, helping to manage new releases and dealing with product enhancements.

The idea 1st line Support Engineer will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status.

If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help.

We are looking for 1st Line Support Engineer who have experience of providing excellent Customer Service, taking customer requests over the phone, face to face or by email.

We require a person who can be dedicated to client relationships.

Onsite visits to client sites may also be needed from time to time.

Technical skills should include good all round IT skills, experience of Windows XP, 7, 8 & 10, the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365.

Desirable skills would be basic SQL skills, and Sharepoint

Must have worked in an IT Helpdesk type environment before and hold a full driving licence.

Experience/qualifications


  • Maths and English C and above
  • Good Communication skills and have a clear telephone voice
  • Troubleshooting & Issue Resolution
  • System Implementation
  • Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+

Responsibilities


  • To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded
  • Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for
  • Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level
  • To provide first line support by phone and in person to employees

Company description

Founded in 2001, this company service four main business areas, business to business, retail and technical services and LAN (local area network) computer gaming events.

The hours are 37.5 hours per week Monday to Friday.

How to apply

If you would like to be considered for this opportunity please apply using the link provided and our client will be in direct contact.



  • Start: ASAP
  • Duration: Permanent
  • Rate: £18k - 25k per year
  • Location: Blisworth
  • Type: Permanent
  • Industry: IT
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: MoonApr 2019
  • Posted: 2019-04-11 17:06:55 -

  • View all Jobs from Hiring People


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