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Service Desk Analyst

Service Desk Analyst

Due to expansion our client, an established Managed Service Provider, is looking to recruit a Service Desk Analyst to join their busy team based in Handforth, Cheshire.

This is a permanent position working for an established Managed Service Provider based in South Manchester/Cheshire. The Service Desk Analyst will provide IT support to a large customer base as well as internal staff.

As a Service Desk Analyst, you will ideally possess experience of providing remote support within a Service Desk or Helpdesk environment, where you have supported Windows Operating systems.

However candidates that are seeking their first career opportunity within IT will also be considered but must have worked within a customer service role for at least two years previously.

Service Desk Analyst candidates will possess excellent communication skills, be self-motivated and ambitious, and thrive in a fast paced environment.

You will get the opportunity to work in an ITIL environment, with the opportunity for rapid career development.

As a Service Desk Analyst you will have the following skills and experience:-


  • Experience working in a customer facing role, preferably within a call/contact centre.
  • A keen interest in technology and the willingness to learn.
  • Strong knowledge of Microsoft Office 2010 and 2013.
  • Prioritise and manage work queues. 


  • Working towards a Microsoft certification.
  • 2 years’ experience working in a 1st line support role, primarily concentrating on triage and basic technical support.

Personal Skills:

  • Excellent customer service skills and a professional telephone manner are essential in this customer facing role.
  • Problem solving with an analytical mind-set.
  • Excellent team player, develops and maintains positive working relationships with others.
  • Excellent time management skills.
  • Self-motivated.
  • Demonstrates a 'can do' approach.
  • Ability to prioritise support issues
  • A genuine interest in corporate computer technology and the ability to study independently

Working Conditions

  • This position is based at our clients HQ in Handforth, Wilmslow
  • Working hours are a weekly shift rotation to cover key support hours 08:00 – 18:00, Monday to Friday  

About the Company 

'We are based in Handforth, near Manchester.

We are an established IT solutions provider, and offer a wide range of IT related services.

Our technology partnerships include: SAP Gold Business Partner, Microsoft Gold Partner, VMware Enterprise Partner, Veeam Enterprise Partner, IBM Premier Business Partner and Citrix Silver Partner.  We offer excellent prospects for the right candidate within a successful, very well established company.  Please note that due to the volume of interest we experience for our vacancies, we are unable to respond to every applicant.

Therefore if you do not hear back from us within six weeks of submitting your CV, please take it that unfortunately you have not been successful on this occasion.'

How to apply

Please apply using the link provided and our client will be in direct contact.