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Customer Advisor

Our client is regarded as one of the most recognisable and trusted decorating and DIY retail brands in Central London selling paint, tools, ironmongery and accessories throughout its 21 stores in Central London.

The  team of over 240 people, pride themselves on high levels of customer service, maintaining long standing relationships and carrying a strong reputation with both trade professionals and DIY customers.

Its network of 21 convenience-led and predominantly high street stores, are situated in some of London's most prominent locations including King's Road Chelsea, High Street Kensington, Shaftesbury Avenue, Victoria, Clerkenwell, and Notting Hill.

In the last two years, it has further expanded its footprint with four new stores opened in Battersea, Mile End, Clapham High Street and Putney as well as opening a new Distribution Centre at Wembley.

The company's “small box” convenience trading format is a proven business model in Central London.


What is the job about?

Store Colleagues are a bit like customer service advisors, just, well, totally different.

Sure, you'll serve customers, fill up the shelves and keep the whole place looking spick and span.

But this is anything but a transactional role.

Instead, you'll talk confidently with customers, giving them the advice they need to get their DIY jobs done.

You will need to learn about products, but fear not, the company will make sure you're ready for whatever's thrown your way.

To make sure you can deliver an award winning performance, they'll start by introducing you to all the basics.

Such as their products (paint, tools, decorating supplies, Ironmongery, Plumbing, Electric and much more) as well as ensuring you have the answers to the most common questions that customers ask.

The training is delivered through workshops, spending time on the shop floor, and eLearning.

There's lots of training and support to make sure you're to clued up on everything which will give you the confidence when helping customers.

And, ultimately, it'll help you to earn more money too.


What Skills & Experience will I need to have?

  • Excellent customer service skills with a strong customer focus.
  • Enjoys fact-finding and resolving queries.
  • Takes responsibility for own workload and is proud to do a good job, whilst also being aware of, and supporting, the overall team priorities and workload.
  • Has a dynamic, switched-on approach.
  • The ability to work effectively within a small/close team. 

What benefits do I get?

  • Competitive salary
  • 28 days holiday rising with length of service
  • Company Pension Contributions
  • Annual Bonus Opportunity
  • Lots of training opportunities
  • Career development
  • Free parking
  • Life Assurance
  • Share saving scheme in our parent company, Grafton Group plc
  • High Street Retail Discounts & Cashback

To apply please attach your CV to the link provided and the hiring company will be in direct contact.

Good luck!