Account Manager/Coach

Strategic Account Manager/Coach

Location/Dept: Croydon/BEIS

CV deadline: 23/5 at 1700

We are looking for a an experienced Account Manager who can lead/manage a team, with an emphasis on training/coaching and knowledge sharing.

Essentially you will have experience in Strategic Account Management coaching.

Other experience required:

* Clear track record of strategic management in B2b in complex portfolio.

* Track record in knowledge sharing

* Strategic stakeholder management at Senior/ C suite level

* Coaching experience.

Results driven.

* Significant experience of strategic account management with tangible, demonstrable results

* Ability to set up new processes within new team and be highly effective quickly

* Experience of upskilling, training and coaching teams

* Evidence of influencing and relationship building at a senior level which has delivered change

* An advocate for the customer at all times and able to influence decision making across the organisation to take the customer into account, particularly during transformation change activity

* Able to capture accurate customer insight data and effectively analyse and communicate key findings to strategic stakeholders in the organisation to inform changes to process, policy, systems and behaviours

* Excellent inter-personal skills and ability to build positive and successful strategic relationships

* Ability to manage conflict / sensitive issues to deliver positive results

Key tasks:

* Coach and develop current senior account managers [strategic account management specific skill requirements as well as leadership capability : specific objectives to be set around team leadership, corporate leadership, strategic account management]

* Deliver business objectives working with the team daily (includes core specialist capability development)

* Ensure that account management processes are in place and robust : eg account plans, insight and evidence gathering, quantification and sharing

* Role-model strategic leadership (coaching current team manager)

* Act as Head of profession across HMLR (coaching current team manager)

Contractor Deliverables:

* Deliver 19/20 account management business objectives & plan for 20/21 with and through current team manager

* Improve current account management business process to improve effectiveness

* Act as Head of Profession across HMLR (and coach team manager) & role model Head of Account Management

* Coach team manager and to develop the team so that they are ready to undertake AKAM foundation level in 20/21 (and all of the above)

Person Spec

* Member of Institute of Customer Service or similar membership body e.g CIM, AKAM

As well as the experience required above you will have the necessary qualifications, skills & experience to take control of this requirement from its inception to its completion.

If you meet the experience required above please call/mail me asap for more information.

Thank you.

  • Start: ASAP
  • Duration: 6 months
  • Rate: 460 Per Day Umb/Paye
  • Location: Croydon, England
  • Type: Contract
  • Industry: Accountancy
  • Recruiter: Number 8 Resourcing Ltd
  • Contact: James Christie
  • Tel: 02087472161
  • Email: to view click here
  • Reference: P14738Cro
  • Posted: 2019-05-21 17:53:56 -

  • View all Jobs from Number 8 Resourcing Ltd

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