This job has been posted for more than 30 working days and has expired.

Incident and Problem Analyst

Job Title: Problem Analyst


Rate: Up to £315 per day


Suitable For: Incident Analyst, Problem Manager, IT Problem Analyst, JIRA / Confluence administration


Duration: Initial 3 Month Contract


Location: Milton Keynes


Travel: None/Infrequent


5 Days Per Week


Start Date: January 2020



The Role of Incident Problem Manager


The purpose of the role is to provide problem management support for all aspects of software delivery linked to the evolution and enhancements of a top ranked corporate website as part of a wider programme of digital change.


The role reports into the Product Manager within the Delivery function of the Information Technology Department.



  • To drive all problem Management investigation activities

  • Support JIRA/Confluence administration including


    • workflows,

    • security schemes,

    • custom fields,

    • dashboards,

    • reports and configurations


  • Ensure problem records are kept up to date with clear concise information which easily explains what current investigational steps are taking place

  • Developing and maintaining the problem control process



Mandatory Experience for this role



  • Problem management

  • Experience in a multi-disciplined technical department.

  • Experience in trend analysis and proactive problem management

  • Proven track record of problem & error control

  • working in large scale enterprise environments

  • Good communication skills and people relationship skills

  • Excellent Excel skills

  • Proven track of record of administering JIRA/Confluence

  • Experience in creation and management of custom projects, workflows, custom fields and dashboards/reports.

  • Proven experience in problem management


This role closes Friday 6th December at 4pm




We aim to respond to all applicants within 15 days - to avoid missing out please apply today.

Access Talent Ltd.

(”We”) are committed to protecting and respecting your privacy.

We are a recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business).

This statement together with our privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following Privacy Notice carefully to understand our views and practices regarding your personal data and how we will treat it.

www.accesstalent.co.uk / privacy-notice