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Customer Service Agent

Customer Service Agent | Competitive salary | Gibraltar



SRGEurope has been appointed to recruit a Customer Service Agent to join one of the latest and most exciting businesses crossing the Fintech and Gaming sectors in Gibraltar.

The Customer Service Agent will be a natural communicator, have a positive disposition and a passion for all that is football and sports overall.



Customer Service Agent Responsibilities:





  • Providing day-to-day customer support, resolving queries and issues via phone, email & live


  • Chat in a professional and positive manner.


  • Investigate and resolve customer complaints quickly and patiently.


  • Maintain thorough and accurate customer records.


  • Assist other departments with customer security checks, including due diligence checks.


  • Liaise with the other teams to ensure that they are aware of any challenges customers face.


  • Outbound calls (no cold calling)


  • Gathering feedback from customers about their experience.


Customer Service Agent Requirements:




  • Strong team and customer service ethics.


  • Solutions-oriented with a natural desire to help, support and communicate with people.


  • Confident telephone manner, professionalism and a focus on delivering Customer service.


  • Excellent interpersonal skills - can explain complex information in a simple way.


  • Strong attention to detail.


  • Ability to pick up easily new process, systems and customer trends.


  • Intermediate Excel skills.


  • Good knowledge of the world's top football leagues.


  • Good command of English essential.


  • Must be able to work evening's, weekends and bank holidays.



Why Gibraltar?



Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain.

It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports.

The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.

We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar



To Apply



If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.




We have a variety of jobs ranging from £25k-£100k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.



Customer Service| Excel | Communication | Sports football | English