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User Researcher

User Researcher (1-Year FTC)
Salary range: £31, 404 - £36,033 per annum + excellent benefits
Hours: 36.5 hours per week
Contract: 1 Year Fixed Term Contract


We're on a mission to make public transport so easy to use; people prefer to use it.

You will join a fast-paced product delivery team creating digital products used by 2.2 million people.


You will help to create industry-leading, accessible, digital transport services for the West Midlands.


About the Project
We are on a journey to rebuild wmnetwork.co.uk.

Starting with user needs.

The website houses a growing number of services.


Think about buying a ticket, checking for disruptions, or planning a journey.

Expect to work on a variety of services, each with unique user needs.


The West Midlands is undergoing several major transport infrastructure projects.

These will improve our network of bus, trains, trams, sustainable travel and roads.


Millions of people will visit the region for events like the Birmingham Commonwealth Games 2022 and Coventry City of Culture 2021.


This project will help people visiting to get around the region.

It will also improve the lives of citizens, getting them from A to B while we improve infrastructure.


About the Team
You will join a cross-functional project team, which sits within the WMCA Design Team.

We aim to create the best user experience and lead in digital transport.


We work to Government Design Principles and the Service Standard.

We highly value user research and evidence-based design.

We advocate for users with accessibility needs.

This is for everyone.

We share our knowledge with government through blogs.

We open-source our code.


We work to Agile principles in fortnightly sprints.

We do delivery, not meetings.

We hold kick-offs, stand-ups, show and tells, as well as retrospectives.


We're open-minded.

If something can be done better, propose it, and we will try it.

We have a can-do attitude.

We are flexible, social and care about each other.


About the Role
You will be integral to the success of the project and embedding of user-centred design culture within the organisation.


You will seek to fully understand the users and non-users of our services, as well as their needs.

You will be the advocate for users to the rest of the organisation.


You will plan, organise and execute (facilitating or leading) user research activities, recording and presenting your findings back to the team and stakeholders.


Duties include:
, Planning and executing research activities
, Recording and analysing results, feeding back in reports and presentations
, Collaborating with designers to create recommendations for iterations
, Working to understand the end-to-end context of services
, Engaging with the organisation's user panel through online platforms
, Collaborating to embed user-centred design into the organisation
, Knowledge sharing through blogs for local and central government


Who we Need


We're interested in people who have:
, experience of a range of user research methods
, experience working with a digital product
, experience using analytics, user feedback, user research and other sources of information
, the ability to turn research into clear findings to inform decisions
, a relevant degree or professional qualification in behavioural fields


This role aligns to the user researcher skillset, which forms part of the criteria for the application process.


How to Apply
Please provide detailed information in your application outlining your suitability for the post and ensure it is submitted by the closing date.


To apply for this role, please click below and you will be emailed to let you know how to continue your application.


Please ensure you submit a portfolio of your work.

Code, live projects or design, for example.


If your portfolio is too large to upload, please link to a service like WeTransfer, Dropbox or Google Drive in your cover letter.


Closing Date: Friday 22 May 2020


Interview/Assessment: If you are successfully shortlisted, you will be invited to an interview which will include a 20-minute task to plan a user research session using questions and assumptions.


  • Start: ASAP
  • Duration: 1 Year
  • Rate: £31404.00 - £36033.00 per annum + + exclusive benefits
  • Location: Birmingham, England
  • Type: Contract
  • Industry: Design
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2020-05-11 16:51:47 -

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