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Account Manager

Account Manager
London


Job Summary


The Account Management team is responsible for managing the overall relationships with PFS Clients, acting as a point of escalation for all issues and as the point of contact for programme expansion.

The Account Manager will need to develop a good understanding of all aspects of the prepaid Client products and services.

The ideal candidate will be an experienced Account Manager who has the potential to take on more responsibility.


Job Description


Duties of the Account Manager include:


, Responsible for developing, maintaining and enhancing Client relationships.


, Point of contact and escalation for Clients - act as the key interface between the Client and all relevant internal teams, monitoring the resolution of issues and working with teams to identify root cause and drive performance improvement.
, Raising support tickets and change requests on behalf of Clients, monitoring and reporting back progress.
, Responsible for the development and enhancement of supplementary sales - upselling, cross-selling and new products.


, Ensure the Client base is kept informed of business issues and developments.
, Assisting the commercial team with RFP's and tendering where necessary.
, Generate innovative ideas to support Clients and boost brand awareness.
, Stay up-to-date with product launches and provide support to Clients and the sales team.
, Use Client feedback to improve Client experience.
, Provision of regular service level reports to Clients.
, Create and manage regular reporting of Client activities such as financial performance.

compared to goals; trends and profitability analysis; and other performance metrics.
, Work with internal teams such as Marketing, Product, and Sales to develop and deliver new ideas and ensure product enhancements are properly communicated to the correct teams.
, Work directly with third parties to support Client infrastructure such as the card processors, fulfilment houses, and schemes.
, Representing the firm at Industry events and conferences


Requirements of the role:


, Ability to communicate, both written and verbal, at all levels
, Previous experience in Account Management
, Relationship building skills and ability to remain calm under pressure essential
, Background in Financial Services
, Comfortable with technology
, Highly self-motivated.


Reporting
Senior Account Manager


If you have the necessary experience and would like to apply for this role please apply now with an up to date copy of your CV outlining your relevant skills and experience, together with your salary requirements for this role, and your notice period/availability.