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E-Commerce & Customer Service Assistant

“Want an office job, but like seeing the customers? We have a role that is for you! Come work for a job in a small family run business where customers become your friends, the people you work with remember birthdays and you get to be the first person our customers talk to.”

The Role

We are looking for a proactive approachable person to join our team.

You need to be resilient and have a positive can-do attitude.

We are a family run e-commerce business with a small shop front and excellent customer services is integral to our brand.

Our mentality is, if we don’t know it we will find out for you, if we don’t have it then we find something similar for you.

We need a team player who can help build the relationship between the company and the customer.

You need to demonstrate excellent customer care and communication skills by maintaining a friendly, polite, flexible and professional attitude to the consumer and staff members.

This role has many parts to it so you will never be bored or stuck without things to do and every day you will learn something new.

As an ever-growing business we are looking for an adaptable member of our team that can tackle any problem and has a great eye for detail.

We do need a team player who has great computer skills to use our CMS to manage and list new products on our website.

If you are creative and know your art products then that is a bonus. 

Main Duties

  • Dealing with customers face to face and on the telephone
  • Welcome and advise customers, process orders
  • Help with customer issues and liaising with office & warehouse staff
  • Telephone orders and queries
  • Identify and assess customer's needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives and follow up to provide resolution
  • Handle money transactions
  • Answering email queries
  • Dealing with Returns and customer exchanges
  • Checking invoices and purchase orders from our b2b side of the business
  • Make changes to the website, prices and adding products
  • Price updates
  • Providing refreshments for meetings
  • Maintaining good standards on product content on the website
  • Ensuring listings and products are on all channels and are correctly listed
  • Liaising with your line Manager and prioritising tasks that you will be receive from other managers
  • Establishing a tidy and well stocked shop
  • Other duties may be required during busy periods
  • Available for overtime when needed, especially during the Christmas period and holiday cover


  • Good written and spoken English
  • Good computer skills
  • Proficient with Microsoft Word, Excel and Outlook
  • Organised


  • Use of an e-commerce/CSM system
  • Experience and knowledge of art and crafts
  • Workshop experience is preferred

Further details

  • Job Title: E-Commerce & Customer Service Assistant
  • Duration: Permanent Role
  • Hours: 43hrs average (5 days Mon-Friday 9am-5pm, 1 Saturday every other week 9am-3pm)
  • Salary: £8.25-£8.75 per hour (£18,447 - £19,565 per annum)
  • Annual Leave: 22 days Pro Rata plus bank holiday

To apply please attach an up to date CV to the link provided and we will be in direct contact.

Good luck! 

  • Start: ASAP
  • Duration: Permanent
  • Rate: £18,447 - 19,565 per year
  • Location: Romford
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: CA07
  • Posted: 2020-09-21 10:56:59 -

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