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Customer Contact Officer (SO1)

This is a new role within a new team and therefore postholders will need to be adaptable as the service will need to evolve during the implementation process.

This role sits within the Outreach Team.

Customer Contact Officers will offer proactive housing advice to households who are homeless or at risk of homelessness, providing a first point of contact for residents with housing related problems.

Officers will:

• Offer a reactive service to residents contacting the service for the first time or needing one off advice or assistance

• Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team

The Outreach Team will be flexibly located with core hubs across the borough.

Services will also be provided from a wide range of locations including other agencies and these will change over time.

The role is to provide effective, high quality support to customers to help them prevent or relieve their homelessness and then sustain their accommodation by providing specialist advice and support.

Additional information about the process

Currently no additional information.

If you match these requirements, please apply as usual.

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Please note that Elevate Direct is a software provider and not a recruitment agency.

As such, Elevate is not involved in the recruitment processes for any employer, who uses the platform.

Please contact employers directly through your Elevate profile with any queries related to your application.


  • Start: 27/10/2020
  • Rate: £16 per hour
  • Location: Enfield,England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Elevate Direct
  • Contact: Elevate Direct
  • Tel: 00000000000
  • Email: to view click here
  • Reference: IDIBU-11091
  • Posted: 2020-10-27 15:56:28 -

  • View all Jobs from Elevate Direct