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General Manager - HR Operations lead (UK)

Our client is looking for a General Manager - HR Operations lead (UK) to join their team.

Overall Purpose

The ideal candidate is required to work with our client’s customer from their offices as an integral part of the team.

He/She will lead operations delivery and provide consultative support to develop those services.

Principal Accountabilities:


  • Subject matter expert with the ability to apply specialist knowledge to define, implement, and monitor/control effective delivery of in scope HR admin and payroll processes
  • Management of the offshore HR Operations team, including staff recruitment, training, quality, and performance
  • Responsible for resolving escalated HR admin and payroll issues, while minimizing issues via definition and maintenance of appropriate controls and related records for compliance monitoring
  • Liaison with the customer and our client’s internal risk and controls teams and with any required external audit relating to HR Operations matters
  • Ensure Service Level Agreements are met (both internally and by outside vendors)
  • Provide subject matter expertise and functional direction/signoff into project and service improvement work, including process, systems, reporting, controls
  • Extremely good inter personal skills required, to liaise effectively with senior client stakeholders (to board level), internal management at various levels, and vendor partners
  • Actively participate in client meetings as part of the client HR team, providing helpful and timely direction and responses on behalf of our client
  • Remotely manage and motivate a team of offshore staff based in Pune
  • Provide effective status reporting and effective pro-active communication to the customer and to our client’s management

Qualifications:


  • BSc in Human Resources Management or related field.

    MSc in HR is a plus
  • Professional membership (Associate Member CIPD or better)

Profile:


  • Proven work experience as a senior HR Operations Manager
  • UK HR administration practices, Bermuda advantageous
  • UK Payroll, benefits and taxation experience, Bermuda advantageous
  • Expert user of a mainstream HCM system (Oracle HCM Preferred)
  • Minimum Experience Required: 15 years including hands-on familiarity with key processes in UK Payroll and HR Admin

Key Skills:


  • Strong interpersonal skills
  • Customer focus.

    Ability to understand, define and deliver to client needs
  • Disciplined work approach, but with the ability to be flexible where needed
  • Excellent communication and comprehension skills
  • Ability to work with speed & accuracy under pressure
  • Effective management skills, decision-making, prioritizing & organizing
  • Analytical and Logical thinker, with demonstrated problem solving skills
  • Desirable - has set up from scratch a shared service centre for HR Operations

How to Apply

If this role is of interest and you would like to learn more please attach your CV to the link provided and the Hiring Company will be in direct contact.



  • Start: ASAP
  • Duration: Permanent
  • Rate: £80k per year
  • Location: London
  • Type: Permanent
  • Industry: Human_Resources
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: WNS01
  • Posted: 2020-11-04 15:27:39 -

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