1st / 2nd Line Support Technician

The company is a growing MSP based in North Surrey servicing local small business and international celebrity clients.

They are looking for a part time 1st / 2nd line support technician working 3 days a week who has previous experience of working for an MSP, ideally within commuting distance of North Surrey and London.

Driving license is essential.

You will initially be working from home with a view to being partly office-based in the future, although flexibility around hours and location will be considered, and this role may suit a returning parent.

There will be occasions when you need to be on-call to cover holidays, but it is not anticipated that this will include out-of-hours work.

Overtime will be paid.

You will work in conjunction with a helpdesk and be expected to assist the owner/manager with on-going projects, so a team player with the ability to work independently is essential.

You will have excellent client-facing skills, with a customer focussed positive attitude and a willingness to learn new skills. 

The ability to document and follow processes is essential.

Absolute discretion is required when dealing with clients and you will be bound by an NDA.

Essential Skills: 


  • MSP experience
  • Use of RMM tools and ticketing systems
  • Knowledge of PSA systems
  • Ability to administer both Apple devices (OSX and iOS) and Windows PCs
  • Microsoft 365 administration including Azure AD
  • Email migration using automated tools
  • SharePoint Cloud migration 
  • Hosted exchange administration
  • DNS management

Desirable Skills:


  • Jamf
  • Datto SAAS
  • Dropsuite
  • Vade
  • Exclaimer
  • Acronis
  • Windows Server
  • Microsoft ATP

Benefits: 


  • Up to £25,000 per annum (pro rata) 
  • Part time/flexible hours
  • Opportunity to become an integral part of a growing team
  • Competitive pension

How to Apply

If this role is of interest and you would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.



  • Start: ASAP
  • Duration: Permanent
  • Rate: £25k per year + Competitive pension (pro rata)
  • Location: Walton-on-Thames
  • Type: Permanent
  • Industry: IT
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: SAS01
  • Posted: 2020-11-12 13:23:38 -

  • View all Jobs from Hiring People


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