Head of People and Operations

Are you a positive, people focused manager, who wants to have a direct impact on the success and growth of the company you work in?

The company is on the hunt for Head of People and Operations who loves to be at the heart of a business.

You will work closely with their CEO, supporting her to shape and develop the business strategy and goals, and you will then lead the team to successfully deliver them.

This is a position where you can let your people and leadership skills shine, whether that is through leading and coaching your team, or collaborating with their customers and making sure they provide them with excellent products and service.

You will be in a unique position where you will lead and develop the team to deliver on key areas of the business including sales, marketing, customer management and product delivery.

They are growing fast, and you have the potential to grow with them and develop your skills within this senior leadership role.

The CEO will support your growth every step of the way and wants you to be snapping at her heels!

More about the Company

The company is driven by video empowered learning; revolutionising education and training through the creation and delivery of high-quality video content, which is entertaining and engaging, and which works.

They entered the market with a truly disruptive offer.

They don’t do classrooms, they don’t do learning folders, and they don’t do things the way they’ve always been done.

They are disrupting a market that has stagnated and providing a modern alternative.

Your Mission as a Head of People and Operations

You will have responsibility across Sales, Customer Support and Product Delivery (video and courses creation) and an oversight of Marketing.

You will initially lead a team of 3 but they anticipate this to increase because they are experiencing great momentum and are growing fast! You will use your commercial experience to identify skills gaps and grow the team in line with the changing business needs.

They need you to build relationships with their existing customers and then lead your team to make sure that they are delivering what they have promised, on time and to a high standard.

You may need to help project manage the delivery to their clients and act as the client lead.

Through all this you will be using your collaborative powers to create long term, growing business relationships their customers.

They are looking to systemise their business to make sure they have excellent business foundations from which they can successfully grow.

You will lead the team to make sure they are all working collaboratively and effectively using scalable systems and processes.

As a small business, they need to get involved with all different tasks, big or small.

You will need to be prepared to roll up your sleeves and get stuck in.

Ultimately, they want their business to grow in a sustainable way to meet their mission of revolutionising education.

You will be at the heart of this, leading the team, systems, marketing and customer relationships and ensuring everything comes together to support the long-term success of the company.

Do they tick your boxes?

They’re a unique and determined bunch, who are forward-thinking and passionate about education (more specifically, video education and the digital revolution.)

What can they offer?

  • Autonomy and independence within your role where you are free to make decisions and directly impact the growth of the business
  • Opportunity to grow with the company and Lucy, their CEO, would like you to be snapping at her heels wanting to progress and develop your role
  • You can decide what development you need within your role and go for it.

    They are all about education and personal development and encourage this within the team
  • Experience of having oversight across the business and develop your skills in all the key areas of running a business
  • Opportunity to influence and shape a team

Do you tick their boxes?

  • A strong, people focused leader
  • Positive, solutions focused attitude
  • Strong team player
  • Decision maker who doesn’t need to wait to be asked
  • Problem solver who can develop creative solutions
  • Passionate about education
  • Ability to think strategically and convert that into action
  • Love building relationships with customers and working collaboratively
  • Always thinking commercially
  • Experience or knowledge of the education, learning or apprenticeship sector would be advantageous
  • Ability to use your commercial experience to grow the team as the business builds
  • Ambitious and wanting to grow and develop


Approximately 37 per week, they can be flexible around working hours


They are based in the North-West of England (primarily Preston & Media City, Manchester).

They are happy to consider home-based working so you can be based anywhere within the UK, but you will need to be prepared to travel to the North-West for occasional meetings and team-based events.


Based on commercial capabilities.

How to Apply

They are a video led company who believe in the power of video, so would like you to submit a video for your application, rather than the traditional written CV.

Once you apply to the link provided, you will get an email with further instructions about the application process and details on the name of the company.

Please follow the steps within the email to complete your application.

If you do not see the email in your inbox please be sure to check junk/spam.

  • Start: ASAP
  • Duration: Permanent
  • Rate: Competitive (Dependent on capability)
  • Location: Manchester
  • Type: Permanent
  • Industry: Management
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: LB03
  • Posted: 2020-11-16 14:23:27 -

  • View all Jobs from Hiring People

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