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Sales Coordinator

Do you have 2-3 years’ experience in a B2B focused Sales Co-Ordinator role?  Have you worked with a 3PL or logistics warehouse and have provided logistics support as part of the customer experience?  Are you highly organised with a solutions-based, positive attitude?  If so, you may be just the person our client is looking for to join their growing team.

About the Role

The main purpose of the Sales Coordinator role is to provide sales support to the sales team to with regards to all aspects of the sales process and liaise between the sales team and customers for a consistently positive experience – even when things go wrong!  They’re a small team, so they are looking for someone who’s dynamic, capable and can confidently own the sales co-ordinator role so that they’re able to expand their capacity to grow. The role involves everything from sending samples to new and existing customers, managing CRM details, checking and prioritising stock availability, sending orders to their warehouse for shipment, confirming orders with customers, providing shipment ETAs, preparing commercial invoices, proactively following up on tracking details and ensuring any shipping/order queries are resolved quickly.

The Sales Co-ordinator role is an important one, as knowing there’s a safe pair of hands to be able to manage incoming orders and deliveries allows the sales team to focus on generating orders.

The role is full time and will be based in their Portobello Road offices 2-3 days per week and home based the rest of the time.

This role currently reports into the Business Development Director and will report into the Sales Manager (role currently to be filled).

Specific Responsibilities:

Sales Order Processing


  • Sales Order Entry / Checking Available stock and sending to correct warehouse
  • Confirming /replying to customer orders, what has been shipped and what is on back order
  • Asking customers to round cartons up to whole ‘inner’ carton quantity to ensure efficient warehouse picking/packing and the items arrive in original cartons
  • Organising stock movements between web and trade to fulfil most amount of orders
  • Preparing commercial invoices for Customer Orders shipping internationally
  • Weekly comparison of back orders vs open orders for error checking
  • Follow up order queries when orders haven’t arrived & ensuring smooth delivery to the customer
  • Proactively checking if all orders are shipped/ received /delivered – focusing on positive customer experience

Customer Maintenance 


  • Emailing trade customers and their online teams with online assets (i.e.

    images/ descriptions, etc)
  • Answering lower level customer questions (where’s my order, barcodes, weights & dims, etc)
  • Check weekly backorder reports for customers with ETAs and sending regular updates
  • Chasing stock and sales reports for reseller sales report / save weekly sales reports
  • Updating the reseller sales report

Sales Growth


  • Market research for APRs and potential other retailers that we could approach/ getting contact details
  • Tradeshow attendance and support, trade show follow-up, (i.e.

    sending price lists/samples/CRM entry)

Account Handling


  • Customer / Launch follow up: Who’s placed an order > Who still needs to place an order
  • Checking in with customers to see if everything is OK / notifications on low items / etc
  • Regular contact with smaller accounts
  • Managing charge backs with Amazon, ensuring only valid claims are charged

Samples


  • Sending Samples and PDFs to customers / following up with tracking details / ensuring they arrive / advising the sales manager
  • Sending PDFs of new products to customers
  • Maintain customer sample list and help follow up regularly
  • Logging samples that have been sent for future follow up

Office Support 


  • Booking Couriers / Packages to post office
  • Booking Travel - flights & hotels / cars etc.
  • Buy and send devices to photo studio / manage returns
  • Tradeshow support: preparing stock and collating marketing materials, booking t-shirts, understanding what stock needs to be there, organising dummies, etc
  • Book ASN, send stock back to hallmark
  • Processing physical stock that comes into the office RMAs / confirming RMA / advising Accounts to process credit
  • Ad hoc office support (printer cartridges, etc)

The ideal candidate will:


  • Have intermediate at Microsoft Office / Excel skills (Vlookup, pivot tables, etc).
  • Have experience preparing sales reports
  • Have 2-3 years experience in similar office based, sales co-ordinator role
  • Be willing to travel and attend trade shows
  • Be detail oriented & highly organised
  • Have an outgoing / positive attitude
  • Be demonstrably commercially aware and naturally take ownership/accountability
  • Be a Mac & iPhone user
  • Be IT savvy

Ideally, they’re looking for someone who also:


  • Wants to progress to a sales role
  • Has an interest in technology
  • Has additional languages
  • Has experience in Apple/tech sector
  • Has experience with Amazon Vendor/Seller

Salary:  £25-30K (dependant on experience)

Hours: Monday-Friday 10-6pm

Location:  Ladbroke Grove/ Portobello Road office 2-3 days/week / 2-3 days per week from home

About the Company

Our client is a UK based, premium accessories brand who design and manufacture products people love to use for their iPhone, MacBook and iPad.  Since their humble beginnings in 2009 they have grown into a company with an annual turnover around £4M and products available in over 37 countries and more than 6000 retail stores.

They are a small, dynamic team spread across UK, Holland and China.

They strive to set a standard for greatness in what they do, in everything from product design to customer service. Their products are unique in a crowded accessories market for their well-considered design, packaging, materials and for their focus on customer experience.

Since their humble beginnings in 2009, they've been covered in from Financial Times, How to Spend it, Forbes, The Sunday Times, The Independent and many others.

How to Apply

If you think you’re the right fit for the role & would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.

On receipt of your application you will be sent an email with further instructions. 

If you do not see the email in your inbox please be sure to check junk/spam.