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Property Maintenance Operations Manager

Bradwell Maintenace, a Manchester based property maintenance company who operate through the whole of Greater Manchester, is looking for a Property Maintenance Operations Manager to join their team based at their Tameside office.

The ideal candidate will be reporting to the Managing Director.

About the Role

You will lead the property maintenance team and be responsible for managing the administration, field and subcontractor teams and developing relationships with existing and new clients to generate works and increase turnover and profitability to meet targets.

Key Roles & Responsibilities:

  • Building relationships with new and existing clients in order to maintain and increase workload 
  • Managing the admin, field, and subcontractor teams to ensure jobs are booked in, quotes/jobs completed, and invoices sent quickly and accurately
  • Managing the team to achieve targets
  • Meeting specific KPIs 
  • Supervise and monitor the productivity of all admin on their day-to-day responsibilities
  • Work with CRM system and work management
  • Create, develop and manage quality control system to check completed jobs
  • Manage payments to subcontractors and supplies as well as closely managing overdue invoices
  • Complete all office risk assessments (fire, COVID, IT equipment)
  • Ensure all suppliers/contractors are setup correctly with all relevant up to date information recorded 
  • Oversee and manage social media accounts and updating of company website 
  • Develop starter and leaver procedures, manage inductions and ensure personnel files are kept up-to-date
  • Monitor all employee records to include holidays, maternity, paternity requests and absence and sickness and provide regular reports to the senior management team
  • Create, monitor and develop performance appraisal systems
  • Deal with the maintenance of IT hardware/software via an external IT company
  • Support with tasks required from Directors 
  • Regular reporting to directors including weekly management meeting
  • Contractor management, finding new suitable contractors to work with us to fulfil the workload to required price and standard


  • Qualified to A level standard or equivalent as a minimum
  • English & Maths to GCSE grade B and above
  • Driving licence and own vehicle required

Skills & Experience:

  • Property Maintenance experience essential
  • Personal drive & can-do attitude
  • Confident & professional telephone manner 
  • Experience with using Zoom/Microsoft Teams calls
  • Confident presenter
  • Able to problem solve and create practical solutions
  • Excellent organisation and planning skills
  • Significant experience as an Office Manager with experience of managing a team to achieve targets/KPIs
  • Excellent interpersonal skills
  • Ability to multi-task in a fast-paced environment and prioritise conflicting tasks
  • Ability to plan for and keep track of multiple projects and deadlines
  • Excellent communication skills, both verbal and written, including the ability to challenge and question while maintaining positive relationships
  • Proficient with MS Office (Outlook/Excel/PowerPoint/Word)
  • Ability to cope with rapidly changing demands on time and prioritise jobs according to urgency
  • Commercial attitude to be able to spot and target work and profit opportunities within current customers & jobs
  • Create & manage the quality assurance process (post job checking vs quote – written and photos)
  • Build relationship with existing key customers and identify & create new customers 
  • Write guide for our sub-contractors.

    Everything they need to do in terms of quoting, billing, representing the company and operations including Health & Safety

How to Apply

To find out more about this opportunity, please click apply and the hiring company will be in direct contact.

  • Start: ASAP
  • Duration: Permanent
  • Rate: £25k - 32k per year + depending on Experience
  • Location: Tameside
  • Type: Permanent
  • Industry: Property
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: BWM05
  • Posted: 2020-12-07 12:06:39 -

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