Senior IT End User Computing (EUC) Engineer

Role Profile:  Senior IT End User Computing (EUC) Engineer 
Company:     Circle Health Group and
Location:      Glasgow
Salary:          £35,000-£38,000pa + Private Healthcare and Pension
Skills:           End user support, 2nd/3rd line support, Desktop Support, Windows, MS Office, Active Directory, LAN/WAN

Circle Health Group is a company that runs hospitals and health services in the UK.

Different to most healthcare organisations, Circle build independent hospitals which pioneered five-star hospitality in the UK, and they run innovative types of work for the NHS across specialist areas.

In December 2019 Circle acquired BMI Healthcare, and are now embarking on a period of growth as part of their digital transformation programme.

Working in partnership with BPM Tech, Circle Health Group are recruiting for a number of exciting positions within IT & IG.  This is an exciting time for the organisation and a great opportunity for motivated IT professionals to join their ranks and play a significant part in Circle Health Group's next steps! 


Circle Health Group are recruiting for 2nd/3rd line desktop support professionals to be part of their EUC team, assisting in the delivery of excellent, cost effective IT EUC services throughout all Circle Health Group locations nationwide across both the clinical and corporate functions.

The role requires a working knowledge of a broad set of EUC technologies including (but not limited to) Windows client OS and software, EUC hardware, EUC infrastructure and platforms, desktop and application virtualisation technologies, Microsoft Office Software, image building and deployment technologies, programming and application deployment, Mobile Device Management, cloud services, active directory, LAN/WAN, WLAN and remote access technologies. 

The ideal candidate will be strongly motivated to deliver and promote the highest levels of service for all customers, internal and external and have a keen sense for industry trends and emerging technologies seeking opportunities to further improve employee productivity and satisfaction. 

Responsibilities for the EUC (IT Support) Engineer include:

- Undertake typical break fix and support activities on all EUC related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
- Support the delivery of services within agreed timescales and in accordance with SLAs
- Deliver the highest levels of support to Circle Health Group’s central infrastructure and other business critical systems
- Support the delivery of major EUC projects and change programmes
- Manage the installation, support and maintenance of production systems to completion
- Take ownership of incidents ensuring coordination of resolving parties, effective communication to stakeholders and where needed, post incident review

Key experience required for the EUC (IT Support) Engineer:

- 5 years experience in an end user desktop support role, delivering support across multiple locations
- Experience supporting EUC technologies such as, group policy, Windows 7/10, Physical hardware, Active Directory, Office 365, Mobile Device Management, Desktop/Application virtualisation, TCP/IP, LAN/WAN & Windows networking (DHCP & DNC)
- Good experience in vendor patching and patching technologies (Microsoft, 3rd party) 
- Microsoft certifications - Desirable
- Knowledge of cloud infrastructure services - Azure/AWS
- Excellent customer service skills

The EUC (IT Support) Engineer will be someone who thrives on delivering excellent service to end users.

You will be part of a team that takes ownership of issues reported, providing updates to the users on a regular basis, and seeing the issue through to resolution.

You will have the opportunity to be invovled in project work, as well as BAU tasks, being able to learn and develop new skills.

Please note, successful candidates will need to undertake a DBS check 

Next steps: 

Interview dates are scheduled for week commencing X 

BPM Tech are working in partnership with Circle Health Group across a number of roles within their IT & IG Departments.

Please feel free to apply through the advert, or contact us directly to discuss any of the IT opportunities available at Circle Health Group! 

BPM Tech acts as an employment agency for permanent recruitment and are committed to protecting your data.

By submitting your information, you confirm that you have read and understood our Data Protection Policy which outlines how we use information we collect about you.

(Our Data Protection Policy can be found at


  • Start: 08/12/2020
  • Rate: £35000 to £38000 per annum
  • Location: Glasgow,Scotland
  • Type: Permanent
  • Industry: IT
  • Recruiter: BPM Tech Limited
  • Contact: Charlie Jaffry
  • Tel: 01484 717739
  • Email: to view click here
  • Reference: V-36058-1
  • Posted: 2020-12-08 15:09:32 -

  • View all Jobs from BPM Tech Limited

Share Job