Helpline Team Members

Passionate, Creative, Equal, Empowering and Sustainable

Can you offer emotional support to people from a diverse range of backgrounds who have concerns about their mental health and well-being and / or are worried about someone they know?  Can you offer individuals empathy and time in a safe and confidential environment to talk through their feelings and offer information and options that will enable them to better manage their well-being? Can you work in a non-judgemental capacity and remain calm in crisis situations?  Can you operate the ‘ring-out’ service to customers? Are you conversant with a range of communication methods including, telephone, E-mail, Text, SMS and IMS services?

Helpline Team Members:

1 x 37 hours pw, 5 shifts 6pm to 2am with flexibility for occasional day shifts

4 x 15 hours pw, 2 shifts 6pm to 2am

1 x 26.5 hours pw, Monday to Sunday, 4 shifts on 4 shifts off

Salary: £17,775.35 - £19,303.26 based on 37 hours – pro rata’d to number of hours worked

Relief Workers - £10.03 per hour

Temporary Contract to 31st March 2021

Job Ref: A597

We offer a contributory pension scheme, group income protection, occupational sick pay, healthcare cash plan, up to 40 days annual leave and provide excellent training and learning opportunities. 

Full information on how to apply can be found at the Brighter Futures website.

Closing date for applications is Tuesday, 29th December 2020.  Interview dates to be confirmed.

Brighter Futures is an Equal Opportunities employer.

The ability to speak a second language is desirable but not essential, including Punjabi, Urdu, Polish or other language common to Coventry.  We also welcome applicants who are British Sign Language trained.