Client Relationship Manager
Client Relationship Manager
Location: Home-based (with occasional travel to Wilmslow)
Salary: £21,000 per annum plus achievable bonus (circa £6,000)
Are you passionate about the customer journey? But don't really like only doing one part of the process? Then read on.
We are looking for experienced relationship/account managers to support and manage our portfolio of Clients', from onboarding right through to renewal time.
We are looking for strong communicators, who aren't afraid of conflict resolution, who can work at pace within a supportive and close-knit team.
You will be responsible for developing relationships with your portfolio of assigned clients, connecting with key Business Executives and Senior Stakeholders, ensuring the timely and successful delivery of our solutions according to their needs.
COVID who? We have a BIG year ahead of us at Citation and recruitment isn't stopping! We are looking to add colleagues across lots of different departments, with Client Relations being the forefront of our minds.
So, if you are up for the challenge, come on over and join the Citation team!
What will I be responsible for?
, Operating as the main point of contact for any matters specific to your clients
, Building and maintaining strong, long-lasting client relationships, working closely with your field-based Relationship Manager
, Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives
, Communicating clearly the progress of monthly/quarterly initiatives to your direct line manager
, Forecasting and tracking key account metrics alongside your field-based Relationship Manager
, Identifying and growing opportunities within your territory and collaborating with internal teams to ensure growth/retention attainment
, Assisting with high severity requests or issue escalations as needed
, Consistently delivering plus 1% to enhance the client experience and subsequent NPS ratings
Who are we looking for?
We are ideally looking for someone who has a B2B background, with proven experience of handling and resolving a difficult situation.
Exceptional Client account management experience, whether that be in another sector.
First-rate listening and negotiation skills come renewal time and because we are so busy, the proven ability to manage multiple projects, while paying strict attention to detail.
Working for Citation you will have access to 25 days holiday PLUS your birthday off work, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more!
Interested, apply today!
Please click 'Apply' to continue your application.
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