Helpdesk Co-Ordinator/ Scheduler - North Manchester

My client require an experienced and enthusiastic individual to join and support their Scheduling & Helpdesk teams.

Based in Manchester city centre, the role will be varied and will involve communicating with our Customers, engineers, helpdesk and sales team, suppliers, and subcontractors, acting as a point of contact between all parties.



They are looking for someone who is a self-starter who can work well within a fast-paced environment and who will take on the role to its full potential.

The role will be split between Helpdesk Co-Ordinator and Scheduling responsibilities

Responsibilities
, Scheduling reactive maintenance and Planned Preventative Maintenance jobs
, Scheduling engineers to attend sites and mapping out cost-efficient route
, Contacting customers and assisting them with any queries or assist them with any questions they may have
, Processing paperwork/ admin in a timely fashion
, Reporting on any changes to costs and completion dates to customers as required
, General administrative duties to include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department

Essential requirement
, Previous experience in scheduling/ Helpdesk admin
, Proven work experience with a strong admin background
, Knowledge of office management systems and procedures
, Outstanding organisational & time management skills
, Ability to multi-task and prioritise daily workload
, Excellent verbal and written communication skill
, Accuracy and attention to detail
, Discretion and confidentiality

The Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.