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UX Researcher

UX Researcher
Location: Wilmslow, Cheshire (and remote)
Full-time, permanent
Salary: up to £40,000 DOE


We are Citation Group.

We offer colleagues and clients an opportunity they will not gain at many other businesses.

We are interested in growth, investment and service excellence, we have never and will never grow our business by cost cutting or tying people up in bureaucracy.

We don't do politics - we want people focused upon actions and delivery.

We don't do micro-management - we empower, support and innovate.

We are leaders, not empire builders and we love our business.


This is a really exciting to join us in this newly created role.

Across our group companies we have over 45,000 clients who love us, need us and want to buy more from us.

Having acquired 10 businesses over the last 3 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.


But we're in lockdown again - is that what you're thinking? We've not made anyone redundant and don't plan on doing so either.

We've just entered our 3rd wave of private equity ownership alongside KKR and Hg Capital and don't plan on slowing down anytime soon.

This also means as the company grows over the next 3 to 5 years, you've got the opportunity to do so too! If the prospect of this excites you… good, you're the right type of person for us.


In this key role, you will work with key stakeholders and teams right across the business.

It is a wide and varied role with bags of opportunity and support.

With continual double-digit growth year on year, our business thrives on people with vision, determination, agility, focus and brilliant people skills.


The role


You will play a key role in evolving the direction of Citation's group wide software platform Atlas which supports over 40,000 clients across the UK.

Designed to streamline day-to-day activities, Atlas puts clients in full control of their compliance and quality responsibilities.

With investor backing to take the platform to the next level this is a great opportunity for someone who wants to be bold and think big on how Atlas can support the SME space.


As a UX researcher, you'll need to:


, Work closely with the Product team on understanding the vision of the platform.
, Build out a client forum to gather continual feedback.
, Plan, design and conduct usability testing processes from developing user recruitment through to test moderation, analysis and reporting.
, Conduct research to gather insights for new product and concept developments.


, Actively balance client research with market trends and business aspirations to validate assumptions and hypotheses.
, Model insights gained from user research into formats to enhance understanding of our users - such as personas and user journey maps.
, Have great verbal communication skills, as you'll present your research findings across multiply stakeholders.
, Work closely within a multidisciplinary team, including product managers/owners, UX designers and web developers.


, Support the team with creating a research led culture promoting user centered design principles and best practice across our thinking.


We are looking for some who has


, Experience in software research.
, Understands and can practice various research methods.
, Experience of using prototyping software tools.


, Enthusiasm for design and technology.
, The ability to operate with ease in a fast paced and demanding business.


, Understanding of Agile and Sprint based development.


What's in it for you?


We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25 day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.


Please click 'Apply' to continue your application.


  • Start: ASAP
  • Rate: £30000.00 - £40000.00 per annum
  • Location: Wilmslow, England
  • Type: Permanent
  • Industry: IT
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-01-20 09:55:40 -

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