Account Manager

The company is looking for an Account Manager to join their team.

About the Role

As part of the client services team, you will manage the day-to-day delivery of project requirements, as well as developing and growing client relationships.

Key Roles & Responsibilities:


  • Key point of contact for clients and other stakeholders; providing effective direction to ensure they are delivering to agreed strategic objectives, on time and on budget
  • Preparing suitable responses to briefs and finding effective ways to work within the client’s budget
  • Creating detailed plans encompassing project stages, delivery dates, budgets and statements of work
  • Actively driving the growth of client accounts, by spotting opportunities and following up on potential work, managing client development pipelines
  • Guiding design progress in the studio; proofreading and sharing feedback ensuring design and deliverables satisfy the client’s brief and feedback
  • Overseeing the forecasted diary to plan and organise capacity in the studio
  • Preparing status and finance reporting internally and externally
  • Managing development by external teams, including selection of appropriate suppliers, managing contracts, defining technical requirements and managing builds and testing
  • Supporting the strategy team with research preparation, such as scheduling interviews, if needed
  • Organising bought-in production and costs, such as obtaining quotes, briefing and liaising regarding delivery
  • Reporting monthly to the Account Director on defined client targets

Your Targets:


  • Achieve quarterly invoicing targets
  • Annual 20% increase in client revenue
  • Increase average project value
  • Ensure five client opportunities are identified quarterly

About You:


  • 3+ years experience managing projects in a creative agency environment
  • Confident self-starter with the ability to pre-empt and understand client’s business needs and requests
  • Great people skills and ability to build rapport with clients, stakeholders and suppliers
  • Strong written, spelling & grammar, verbal & presentation skills
  • Reassuring and calm personality, ensuring project follow through and delivery
  • Able to multitask and prioritise with a positive, flexible, can do attitude
  • Prior experience using InDesign, Excel, time and project management software
  • UI/UX understanding is an advantage

About the Company

The company creates research-led design solutions that focus on clarity to improve interactions, drive results and reduce costs for clients such as Cambridge University Press, Thales eSecurity, Orange, Medallia, Spamhaus, and Virgin Media.

They're a small, fast-paced and ambitious agency where capability and initiative is noticed and rewarded with responsibility.

How to Apply:


  • A cover letter/email describing your background and interest in the role;
  • Your resume/CV; and
  • Salary expectations

They would like to thank all who apply, however please note only those who are invited to interview will be contacted.



  • Start: ASAP
  • Duration: Permanent
  • Rate: £28k - 32k per year
  • Location: London
  • Type: Permanent
  • Industry: Design
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: MIC01
  • Posted: 2021-01-22 09:46:17 -

  • View all Jobs from Hiring People


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