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Customer Care Manager

Our client is looking for an exceptional Customer Care Manager to join their award-winning team in South London. 

This is a full time office role that requires strong organisational skills with a great customer care persona and excellent customer service manner. They’re looking for a professional with over eight (8) years experience in an office environment role.

They’re a premium, award-winning heating services provider and experience in the domestic gas heating industry is preferable. 

Key Skills & Experience:

Excellent computer / Microsoft Office skills is a must, with a dynamic approach towards ensuring the smooth run of their customer care & office operations.

The right candidate will have:

  • Excellent customer care skills in building relationships with customers 
  • Great experience in customer care, preferably within the domestic gas heating industry
  • Over 8 years experience in office administration (managerial experience preferable)
  • A strong desire to help people
  • Excellent communicator 
  • Advanced computer skills with excellent knowledge of Microsoft Office 365
  • Experienced in using project management / scheduling software
  • A focused, motivated professional, with a can-do outlook. 
  • Ability to multi-task in a pressured environment
  • Organised, with strong attention to detail 
  • High work ethic with professional and personal integrity
  • Open-minded and flexible, with a willingness to work within and manage a team

They Offer:

  • Full time position in an innovative, award-winning company 
  • Full PAYE benefits & company pension 
  • Competitive starting salary (£32,000 - £36,000 p/a) based on skills and experience
  • Opportunity for salary & career growth based on talent and performance 
  • Ongoing training and support

Key Roles & Responsibilities:

  • Liaise with customers (telephone / email) while maintaining a high level of personalised customer service at all times
  • Successfully book appointments with customers by building value on the company while ensuring confidence in their brand
  • Support the directors with sales while managing the company's daily operations, including the operational schedule of the company 
  • Managing the services dept, with all service, repair and maintenance bookings
  • Use of the project management software for data entry, bookings, and other processes required for their daily operations
  • Managing supplier accounts and POs (receipting and reconciliation) 
  • Managing general office administration and handling of day-to-day admin duties
  • Managing customer Invoices & payments (inc.

    billing, facilitating customer payments, expenses tracking, etc..)
  • Supporting the onsite engineer teams with incoming requests and information

How to Apply

If this role is of interest and you would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.

  • Start: ASAP
  • Duration: Permanent
  • Rate: £32k - 36k per year + Benefits (depending on experience)
  • Location: London
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: SLH04
  • Posted: 2021-03-02 14:04:14 -

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