Complaints Handler

Complaints Handler
£21,000+ achievable bonus (circa £6k)

Are you passionate about the customer journey and resolving client niggles and concerns? Then read on.

We are looking for experienced Complaints Handler to support and manage our portfolio of Clients', from after their onboarding right through to handing over for renewal time.

We are looking for strong communicators, who are not afraid of conflict resolution, who can work at pace within a supportive and close-knit team.

You will be responsible and accountable for looking after our clients, mending, and developing relationships, and most importantly ensuring the timely and successful delivery of our solutions according to individual needs.

COVID who? We have a BIG year ahead of us at Citation and recruitment isn't stopping! We are looking to add colleagues across lots of different departments, with Client Relations being the forefront of our minds.

So, if you are up for the challenge, come on over and join the Citation team!

What will I be responsible for?

,Managing welcome calls each week
, Operating as the main point of contact for any matters specific to your clients
, Building and maintaining strong, long-lasting client relationships, working closely with your field-based Relationship Manager
, Developing a trusted relationship with key stakeholders and executive sponsors
, Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives
, Clearly communicating the progress of monthly/quarterly initiatives to your direct line manager
, Assisting with high severity requests or issue escalations
, Actively and consistently delivering plus 1% to enhance the client experience and subsequent NPS ratings

Who are we looking for?

, We are ideally looking for someone who has a B2B background, with proven experience of handling and resolving difficult and serious situations.

, Exceptional customer service.
, First-rate listening and communications skills and because we are so busy, the proven ability to manage multiple Clients, while paying strict attention to detail.

In return we will combine your skills with our exceptional training programme, coaching and management style to be the best you can be.

You get to join a big business that still embodies that ‘family feel' culture.

We bring the FUN to the office throughout the year, through our seasonal and charity events (albeit virtual now)

Competitive salary, with a great benefits package available.

Last but by no means least, we were ranked 29th in the Sunday Times Best Companies to Work For 2020!

Please click 'Apply' to continue your application.

  • Start: ASAP
  • Rate: £21000.00 - £27000.00 per annum + + achievable bonus (circa
  • Location: Manchester, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-03-11 11:08:18 -

  • View all Jobs from 2MES

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