Head of Operations

Head of Operations
Location: Wilmslow
Salary: up to £50k


We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law, and ISO Services to businesses.

We don't do micro-management - instead, we empower, support, and innovate.

We are leaders, not empire builders and we love our business.

We have been named as one of the UK's Top 100 Best Companies to work for… Not one, but FOUR times!


We've always believed in hiring the most awesome people and treating them right.

We've tripled in size in the past few years and plan to do it again with your help.


We're a great bunch of people to work with because we care so much about our colleagues and culture.

We're not interested in hierarchy or politics, just getting things done and enabling people to be their brilliant selves.


Why Citation? Why now?


With everything going on with Covid-19, we get that you might have had your working life totally flipped on its head.

You might be working and have realised your business can't offer you what you need either personally or culturally anymore.

Or you might have been furloughed and had time to think, so now is the time for a change.


The role


We have an exciting opportunity for a Head of Operations to join our ever-expanding business.

Reporting to our Operations Director, you will be responsible for managing, improving, and developing (changing where required) our client support and operations departments so client objectives are met and exceeded.


As the Head of Operations, you will need experience in managing a wide variety of stakeholders.

While also being able to work with other Heads of to assist in project planning, budget management, and technology roll-outs.

You will be joining at a brilliant time as Citation has grown rapidly over the past few years and have big ambitions for the future.

As a Private Equity backed business, the plan is to triple the size of the business again through both organic growth and acquisitions.


, Providing leadership, development, and coaching of the department
, Actively engaging and supporting the development of the team
, Carrying out regular 121's, developing a culture where training and development are integral
, Focus on continuously improve the operational efficiency using data and technology
, Working with internal stakeholders to use data to drive decisions and constantly review plans and performance to drive a culture of continual improvement
, Assist in developing and implementing strategic plans to improve quality of service
, Continually tracking and analysing key indicators of customer satisfaction to improve services throughout the client journey and assessing the team and customer impacts


As Head of Operations, it's important you have:


, Commercial awareness
, Experience of managing stakeholders
, Understanding of service KPI's
, High level of attention to detail
, Background within a service industry
, Ability to work under pressure and meet deadlines
, Can do attitude to problem solving
, CRM/Salesforce experience


What you get from us?


Working for Citation you will receive 25 days holiday, corporate gym membership discounts, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions, and more.
It's a great place to work because of the people we employ.

Fun, professional, and supportive, we want like-minded individuals who love to love their job (no ‘mood hoovers' here thanks!).

So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.


Please click 'Apply' to continue your application.


  • Start: ASAP
  • Rate: £40000.00 - £50000.00 per annum
  • Location: Manchester, England
  • Type: Permanent
  • Industry: Management
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-03-12 16:36:09 -

  • View all Jobs from 2MES


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