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Hosted Telecoms (UC) Technical Support

Job Title - Hosted Telecoms (UC) Technical Support
Location - Bredbury based, however the role is currently fully remote due to the ongoing pandemic
Salary - 21k-23k
Hours of work - Full Time Monday to Friday, 9.00am - 5.30pm


Active Business Communications is a well-established and respected provider of business IT and Telecoms services with ambitious growth plans.

We're looking for an experienced technical support advisor to support our growing based on hosted telephony customers.

Principle Responsibilities

You'll be responsible for…
, Answering phone calls and triaging new ‘cases'
, Troubleshooting and resolving support cases by telephone and email
, Handling change requests - new users, password resets, call routing changes etc.
, Meeting defined customer service SLAs and standards
, Maintain Internal CRM

Qualifications and Experience

If you're right for us, you'll bring…
, B2B customer service within a IT or Telecoms helpdesk
, VoiP, SIP, Fixed Line and data connectivity knowledge (xDSL & Ethernet)
, Network technologies and principles e.g.

VLAN, VPN's and firewalls.
, Good standard of general education
Personal Attributes

If you're right for us you'll…
, Enjoy everything technical - digging into problems and trouble-shooting to find a fix
, Enjoy helping others, making things as easy as possible for the customer
, Be a proactive and solution focused problem solver
, Positive outlook, pragmatic in the face of adversity
, Confident and open communicator with colleagues and customers at all levels
, Highly organised, thrives on working at a fast pace and juggling priorities
, Happy to roll up sleeves and get stuck in to help where help is needed

Key Benefits

If we're right for you, you'll be looking forward to:

, 22 days annual leave (increasing to 28 over 5 years) plus bank holidays
, Flexible ways of working
, Wellbeing scheme and 1-week paid sickness benefit
, Being part of a committed, cohesive team
, Support to progress your skills and career

If you have the skills, experience, and enthusiasm to take on this challenge and succeed in a fast moving, competitive technology-based environment, we would really like to hear from you.

Please click 'Apply' to forward a copy of your CV.

  • Start: ASAP
  • Rate: £21000.00 - £23000.00 per annum
  • Location: Stockport, England
  • Type: Permanent
  • Industry: Telecoms
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-03-12 17:23:57 -

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