Head of VIP - Asia

Head of VIP - Mandarin | Online Gaming | Gibraltar



SRGEurope are working with one of the fastest growing Online Gaming clients in the industry today, to recruit a highly experienced Head of VIP for their Asian markets.

This role will be based in our client's fantastic offices in the centre of Gibraltar, and you will be responsible for creating the strategies and developing relationships to provide a world class customer service experience to their Asian based customers.


Our clients are a household name within the Online Gaming and Sports Betting sector, and are expanding their brand and scaling their teams rapidly.

They offer a relaxed, yet hard-working international work environment and they are looking for a Mandarin speaking, career driven, like-minded team player, to join them.


If you are a Mandarin speaking Online Gaming professional, with experience in the Asian Gaming markets, then this could be the opportunity for you.



What's on Offer?




  • A fantastic collaborative work environment in an excellent location

  • Private Healthcare that begins on day one and the option to add family members

  • A Pension Plan after successfully completing probation

  • A performance related annual Bonus scheme.

  • Discounts for several restaurants along with subsidised gym memberships.

  • A comprehensive relocation package



What you will be doing:




  • Using your knowledge and experience of the Asian VIP Gaming markets, you will be creating strategies to deliver a best in class customer service experience

  • Coaching, mentoring and overseeing the development of the Asian VIP Team members, to achieve set targets

  • Conducting competitor analysis and keeping up to date with the latest developments and trends within the Asian Gaming markets

  • Working closely with colleagues across the business to ensure a smooth process for all customers' relating to payments, KYC and products

  • Building and maintain excellent relationships with your network of VIP customers' within the Asian markets



The Essentials:



  • 3+ years within VIP Online Gaming markets, in a senior capacity

  • Excellent communication skills both written and verbal, in Mandarin and English

  • Previous experience of developing marketing and CRM strategies to maximise revenues

  • Ability to work under pressure to deadlines on multiple projects, in a fast paced ever changing environment

  • A thorough understanding of the Asian Gaming markets and latest trends



If you are a Mandarin speaking Online Gaming professional with experience of VIP customers', then get in touch with me today, for more information and a full job description.



Why Gibraltar?


Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain.

It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports.

The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.

We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar



To Apply



Please click on the ‘apply' button and upload your CV and a Cover Letter or alternatively contact Richard Bayliss, Recruitment Consultant on +350 200 69999.




Mandarin | Chinese | VIP | customer support | online gaming |




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