Customer Manager

Our client is looking for a Customer Manager to account manage a group of existing IGD customers, mainly service providers.

Some customers are based here in the UK, others internationally.

Your role is to meet agreed financial targets, selling IGD’s full range of products but with a particular focus on sponsorship/partnership solutions and Retail Analysis.

You will deliver outstanding levels of customer service, working closely with the IGD Events team.

You will also lead the selling of sponsorship/partnership solutions to new customers.

Their People

They seek and attract the best people from the widest talent pool and create an environment that supports and includes them.

A culture is encouraged where people can be themselves and be valued for their contribution.

Applications are therefore welcomed from diverse candidates.

This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.

Areas of accountability

Commercial and financial
• Delivery of agreed renewal revenue targets for assigned accounts
• Ongoing development of assigned accounts to agreed service levels
• Drive new business opportunities for sponsorship/partnership solutions, working in partnership with our events team.

Be the sponsorship/partnership solution champion/lead within the sales team
• Accurate forecasting, sales projection and pipeline management

Customer support
• Be a key contact for customers and an expert in IGD’s total proposition
• Responsible for customer relationships from the point of purchase.

Manage ongoing engagement to help drive retention and enhance value for customers
• Work with IGD's events team to create solutions for customers which deliver value
• Present IGD services via online demos and face to face meetings
• Provide high quality customer feedback to support product development
• Develop strong customer relationships to effectively upsell and cross sell other IGD products and services which meets customer needs

Other responsibilities
• Be a CRM super-user and an advocate for its use within the wider sales team
• Develop a thorough understanding of IGD’s total product portfolio
• Ensure insights are shared with customers to drive value
• Other duties may be required by the organisation from time to time and you will be expected to contribute to these

Knowledge/skills required

• Genuine interest in and experience of the FMCG industry and working in a B2B sales environment
• Strong commercial acumen with a good understanding of business issues
• Proven commercial track record, able to deliver agreed targets
• Strong influencing, listening, presentation and IT skills
• Excellent relationship developer, engaging existing contacts and building new ones through networking
• Excellent planning skills with drive to complete tasks and high attention to detail
• Experience of a high-performance and customer-focused culture
• Proven ability to adapt to change and embrace new products and services
Reporting structure
• This role reports into the Head of Membership.

The role has no direct reports
• The role will be based at our head office in Letchmore heath, Watford or remotely as necessary.

There will be some occasional UK travel.

About our client
Our client is an organisation of two vital and interconnected communities: Commercial Insight and Social Impact.

Together, they are working to drive change that makes a tangible difference for Society, Business and the Individual.
Commercial Insight

They connect industry:

A trusted partner with unrivalled insight and foresight across our industry.

Customers are given a better understanding of how to unlock success and where the industry is going.
They make a difference by giving our customers the ability to meet everyday challenges and adapt to changing futures.
Social Impact

They influence change:

IGD have a unique ability to convene stakeholders across industry to address the economic, social, and environmental issues that matter to us all.
Together, we drive change to make a significant, tangible difference and deliver social impact.

How to apply

If you would like to be considered for this opportunity, please apply here and our client will be in direct contact

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