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IT Operations Technician

Role Profile: IT Operations Technician
Company:     Circle Health Group and 
Location:      Remote – some travel needed
Salary:         £25,000 - £28,000pa + Benefits
Skills:           IT Support (Telephony) , Windows 10, Windows Operating Systems, Active Directory, MS Office, LAN/WAN
Role: 18 month FTC  

Circle Health Group is a company that runs hospitals and health services in the UK.

Different to most healthcare organisations, Circle build independent hospitals which pioneered five-star hospitality in the UK, and they run innovative types of work for the NHS across specialist areas.

In December 2019 Circle acquired BMI Healthcare, and are now embarking on a period of growth as part of their digital transformation programme.

Working in partnership with BPM Tech, Circle Health Group are recruiting for a number of exciting positions within IT & IG.  This is an exciting time for the organisation and a great opportunity for motivated IT professionals to join their ranks and play a significant part in Circle Health Group's next steps! 

Circle Health Group are looking for an IT Support professional to work as an IT Operations Technician, providing support to the 4-core service delivery technical teams in the business.

The IT support person is there to help ensure a stable and secure Network, Systems, Comms and EUC (end user computing) service delivery function, acting as an escalation point for the IT operations, service desk and wider team. 


- Good experience supporting telephony systems - ideally Mitel
- Broad IT experience with a desire to develop into a network, systems, comms EUC, or security specialist.
- Maintaining and supporting the IT operations technology platforms.
- Assisting with and troubleshooting on-site issues as required.

- Deal with third party suppliers, following defined processes and procedures.
- Contributing to development of service delivery operations-related technologies and policies.
- Following and contributing to service delivery operations team processes.
- Triage and resolution of incidents and problems.
- Proactive logging and escalation of issues where issues are identified as per monitoring systems.
- Responsible for ensuring failed hardware is logged and replaced as per SLA.
- Maintenance of IT documentation
- Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
- Participation in on-call rota, including some out of hours working.

Key experience required for the IT Operations Technician:

- 2+ years’ experience working in a professional, service-oriented IT team; supporting multiple sites across the UK
- Experience dealing with large volumes of calls
- Experience supporting Windows OS (Server and Desktop) hardware, platforms and related products
- Experience supporting Windows 10, Active Directory platform
- Experience supporting LAN / WAN / WLAN hardware, platforms and related products
- Experience supporting 0ffice365 environment & products
- Experience supporting virtualisation platforms
- Experience supporting voice and communications hardware, platforms and related products





  • Start: 26/03/2021
  • Rate: £25000 to £28000 per annum
  • Location: Yorkshire,England
  • Type: Permanent
  • Industry: IT
  • Recruiter: BPM Tech Limited
  • Contact: Charlie Jaffry
  • Tel: 01484 717739
  • Email: to view click here
  • Reference: V-36301-1
  • Posted: 2021-03-26 15:23:43 -

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