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1st Line Support Engineer

Can you deliver, “Practical, modern technology that will inspire businesses to grow”!

We are recruiting a 1st Line Support Engineer, we are an IT services company based in Blisworth, Northamptonshire.

As a 1st Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services we have implemented.

This may be advising customers on how best to use the system, ad-hoc training on parts of the system, helping to manage new releases and dealing with product enhancements.

The idea 1st line Support Engineer will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status.

If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help.

We are looking for 1st Line Support Engineer who have experience of providing excellent Customer Service, taking customer requests over the phone, face to face or by email.

We require a person who can be dedicated to client relationships.

Onsite visits to client sites may also be needed from time to time.

Technical skills should include good all round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365.

Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA

Must have worked in an IT Helpdesk type environment before and hold a full driving licence.

Experience/Qualifications:


  • Maths and English C and above
  • Good Communication skills and have a clear telephone voice
  • Troubleshooting & Issue Resolution
  • System Implementation
  • Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+

Key Responsibilities:


  • To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA’s
  • Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for
  • Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level
  • To provide first line support by phone and in person to employees

Company Description

We are a national IT solutions provider that was founded in 2001.

For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country.

As a direct result, we have rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure.

How to Apply

If you would like to be considered for this opportunity, please apply using the link provided and the hiring company will be in direct contact.