Customer Service Advisor

Role:         Customer Service Advisor            
Type:         Permanent
Salary:       £18,000  
Location:   Oxford or Manchester – remote working available.

My client, an industry leading organisation are looking for a Customer Service Advisor to join their growing team.

You will be part of the business which is put at the heart of everything they do!
 
Please be aware that working Pattern to Display: You will be expected to work 5 out of 7 days on a rota basis between the hours of 8am to 8pm with 1 Saturday morning per month as overtime
 
Key Skills, Attributes & Experience
 
Role Objectives

- Understanding customer needs and identify where customers could benefit from additional products and up-sell accordingly.
- To identify and rectify faults, liaising with our suppliers and other department members.
- Process customer orders for telephone lines, broadband and mobiles efficiently and accurately
- Ensure effective and timely communication is maintained with the customer throughout the order delivery process.
- Identify customer delivery issues during the provisioning cycle and escalate appropriately
- To maintain up-to-date and accurate customer information
- To provide support to our customers via the Live Chat service on our website.
- Identify customer delivery issues during the provisioning cycle and resolve in a timely manner


  • Start: 13/04/2021
  • Rate: £16000 to £18000 per annum
  • Location: Oxford,England
  • Type: Permanent
  • Industry: IT
  • Recruiter: BPM Tech Limited
  • Contact: Charlie Jaffry
  • Tel: 01484 717739
  • Email: to view click here
  • Reference: V-36367-1
  • Posted: 2021-04-13 14:50:39 -

  • View all Jobs from BPM Tech Limited


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