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Operations & Performance Manager

Operations & Performance Manager 

Salary: £35k-£45k+, depending on experience, plus bonus

Location: Central London, and from home

This is an exciting opportunity for an Operations & Performance Manager to join a growing facilities management company in a management position.

As the company grows and teams are built out, there are real prospects for promotion to Director level.

About the role: 

The Operations & Performance Manager position is an exciting and diverse role requiring you to take an operational lead across the company portfolio.

This is a management position that will see you engage with all areas of the business.

You will: 


  • Manage operations, both for external as well as internal business functions
  • Manage staff
  • Organise and oversee projects, both one-off and recurring
  • Build relationships across the company as well as with contractors and suppliers
  • Take a leading role in areas such as logistics, compliance, health and safety, and training
  • Help to build new teams and develop new team members
  • Streamline processes and create new ones where necessary
  • Explore ways in which technology can make the business more efficient
  • Produce analysis and reports to aid forward planning and operational performance

Our client’s primary working focus is on results, rather than on process alone.

Of course, they have systems and controls, but they are never satisfied with simply relying on ‘the way things have always been done’.

They strive constantly to improve and transform the way they work with the sole purpose of providing the very best solutions and industry-leading service for their customers.

The point is that customers are always front and centre in everything the company does. 

To this end, our client embraces flexibility in the workplace, trusting each member of staff to take ownership of, and responsibility for, his or her own projects.

They work collaboratively as a team, supporting each other to reach individual and corporate goals.

They all work pro-actively and intelligently, and this approach is clearly borne out by the company’s reputation and strong relationships with their customers. 

About you: 

You will help drive future growth through creative problem-solving, exploiting new opportunities, and maintaining a high quality of service.  

If you are the sort of person who takes pride in your attention to detail, relishes a challenge, enjoys solving problems, is pragmatic, proactive, ambitious, and has an all-round positive approach to what you do, then your values match our client’s values, and you might be the perfect candidate for this role.  

If you can demonstrate that you have the skills and experience for this role, then our client wants to hear from you.

If you can demonstrate that you also have the right attitude and ambition for this role, then they REALLY want to hear from you.

The company offers a competitive salary, performance-related bonus, pension, flexible hours, training, great prospects for promotion, and other benefits. 

The role is based in Central London.

The company allows and encourages all forms of flexible working, whether it be in terms of hours or working from home, so long as the needs of customers and members of staff are met.

Occasional evening work and site visits in Central London will also be required.

This past year has demonstrated how well individuals and teams can work remotely – our client intends to embrace the office / home working hybrid whenever possible.

The ideal candidate will have a full UK driving licence and be able to speak Spanish, but this is not essential. 

About the company:  

“We are a boutique facilities management company providing bespoke and specialist outsourced building services for clients across Central London.

Our mission is to build long-term partnerships with valued clients helping to transform and enhance their workplaces.

Our first-class members of staff and our focus on teamwork, excellent communication and constant improvement means that we have built an excellent reputation as an innovative and trusted facilities management partner.” 

How to Apply 

If you are interested in this role and would like to find out more please attach your CV to the link provided along with a covering letter of no more than 250 words confirming why you want this role and, more importantly, why you are the right person for it.

The hiring company will then be in direct contact. 

Good luck!  



  • Start: ASAP
  • Duration: Permanent
  • Rate: £35k - 45k per year + Bonus DOE
  • Location: London
  • Type: Permanent
  • Industry: Management
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: PG04
  • Posted: 2021-04-13 16:28:46 -

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