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IT Support Engineer

Our client, geekingITsimple is looking for an IT Support Engineer to join their team.

About the Role

As a Support Engineer, you will provide day-to-day support and troubleshooting, as well as installation work directly to their customers, from their offices located in Frome, Somerset.

Key Roles & Responsibilities:

  • Work as part of a team to provide technical support for customers’ existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you
  • Answer customer phone calls, log support tickets and work on them through to resolution
  • Provide on-site and remote support to customers when required
  • Build, Configure and Install new hardware including Routers and Wireless, Switches, Servers, PC’s and Laptops
  • Install, configure and support applications such as Microsoft Server, SharePoint, Exchange and SQL as well as Office 365 and VOIP phone systems
  • Work on larger projects such as Infrastructure Refreshes, Disaster Recovery, Infrastructure Virtualisation with the team and the customer through to completion
  • Respond to alerts from their monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for their customers

Skills & Requirements:

  • Excellent understanding of Microsoft Server operating systems, Windows Server, as well as related applications such as DNS, DHCP, SharePoint, Exchange and SQL
  • Strong knowledge of their core products – hardware and software
  • Basic knowledge of Apple Mac operating system as well as iPhone / iPad device troubleshooting including other mobile vendors (HTC, Google, Samsung etc.)
  • Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand
  • Excellent writing skills.

    Most of your work will be written and customer facing (emails,
    documentation etc.)
  • Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required
  • Ideally have 3+ years previous experience in a similar role

Desired Qualifications:

  • Cisco CCNA
  • VMware VCP
  • Citrix CCA


They offer a competitive salary as well as taking pride in a fun, friendly and creative working environment.

As part of keeping their staff equally as happy as their customers, they very rarely travel outside of the local area to ensure a healthy work / life balance. 

Lastly, they encourage their staff to play further key roles in their ongoing expansion as they build their business, as such there will be plenty of opportunities to progress your career within the company.

How to Apply

If this role is of interest and you would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.