Helpline Service Administration Assistant

Passionate, Creative, Equal, Empowering and Sustainable

The Helpline offers individual’s time to discuss their worries, stresses and concerns in complete confidence with members of the Helpline team who will listen in a non-judgmental capacity whilst also showing empathy towards their needs.

The Helpline Administrator will support the helpline team members in providing information and support to individuals within a safe and confidential environment.

This will be done via various methods of communication including the use of:-


  • Telephone 
  • Email
  • Text  
  • The use of IMS (internet messaging services)

Job Title: Helpline Service Administration Assistant 

Salary: £17,142.84 pro-rata Actual Salary £8,339.76

Hours: 18 (6 Hour Shifts over 3 days)

Contract: Permanent 

Job Ref: A618

We offer a contributory pension scheme, group income protection, occupational sick pay, healthcare cash plan, up to 40 days annual leave and provide excellent training and learning opportunities. Our staff survey says 91% of our employees said that they are proud to work at Brighter Futures and would recommend working here to a friend. 

Full information on how to apply can be found at the Brighter Futures website.

Closing date for applications is 31st May 2021.  Interview date will be Monday 7th June 2021.    

Brighter Futures is an Equal Opportunities employer.

The ability to speak a second language is desirable but not essential, including Punjabi, Urdu, Polish or other language common to Stoke-on-Trent.

We also welcome applicants who are British Sign Language trained.



  • Start: ASAP
  • Duration: Permanent
  • Rate: £17,142.84 - 17,142.84 per year + pro-rata, Actual Salary Â
  • Location: Stoke-on-Trent
  • Type: Permanent
  • Industry: Medical
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: A618
  • Posted: 2021-05-21 14:33:46 -

  • View all Jobs from Hiring People


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