Service Coordinator - Manchester
Main duties include:
Look after a small team of engineers.
Provide Administrative support.
Receive service calls from customers and deal with them speedily and effectively.
Book scheduled service work with the customer and ensure correct usage of resources.
Sales order processing
Facilitate questions from customers.
Handle customer complaints and refer to the correct personnel for investigation.
Investigate any recording errors and correct as appropriate.
Coordinate customer requirements to other departments within the business, to ensure effective customer service.
Communicate solutions, successes, and opportunities to the contract manager.
Look after small contracts, ensure the smooth running and quote renewal
Receive and process orders, liaise with customers regarding any changes.
Liaise with customers to keep them informed of status of jobs, to solicit and resolve inquiries and complaints at the earliest opportunity.
Monitor the progress of jobs, order spare parts, liaise with sub-contracts, alter schedules, and process jobs in accordance with the customer requirements and to our company standards.
Monitor the Gas Safety certificates and ensure customer is receiving copies.
Responsible for all compliance for both Gas and AC, from WTN, FGAS and Gas certificates to ensure we are compliant in all areas.
Allocation of engineers, liaising with other coordinators.
Management and application of the service database
Chartwell Recruitment is acting as an Employment Agency in relation to this vacancy.
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