Senior IT EUC Engineer

Role:           Senior IT Field Support Engineer

Location:    Field Based - Midlands Region

Skills:          Desktop support, End-User support, Windows, MS Office, Active Directory

Salary:        £35,000pa - £38,000pa + Travel

My client requires an IT Field Support Engineer to provide desktop support across multiple sites in a face-to-face and remote environment.

You will be troubleshooting issues reported by end users, in order to understand the problem and provide fixes in a timely manner. 

The Support Engineers will be able to demonstrate excellent customer service skills, as well as having worked in a 2nd/3rd line support capacity previously across multiple sites and an end user base of 10,000+ people ideally. 

Key responsibilities include:

- Undertake typical break fix and support activities on all end user related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
- Ensure that issues are logged, reported and fixed - meeting set SLA's
- Out of hours support where necessary
- Support the delivery of major projects and change programmes
- Travelling to sites when required
- Sufficiently support the Service Desk to ensure that SLAs are met

Your experience will include:

- A minimum of 3 years experience supporting end users, in a face-to-face and remote environment
- Desktop support experience to 2nd and/or 3rd line level

- Experienced with technologies such as

- Windows
- MS Office
- Active Directory
- Virtualisation - VMware/HyperV
- LAN/WAN

- Experienced supporting users across multiple sites

Candidates must be willing to travel to sites, and will require a drivers license and vehicle to be able to perform this role.

There will also be the need to lift, carry and setup hardware.


  • Start: 23/08/2021
  • Rate: £35000 to £38000 per annum
  • Location: West Midlands,England
  • Type: Permanent
  • Industry: IT
  • Recruiter: BPM Tech Limited
  • Contact: James Symonds
  • Tel: 01484 717739
  • Email: to view click here
  • Reference: V-36638-1
  • Posted: 2021-08-23 13:00:48 -

  • View all Jobs from BPM Tech Limited


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