Swedish Customer Operations Representative

Swedish Customer Support Executive | Competitive | Online Gaming | Gibraltar



SRG Europe have been appointed to recruit a talented Swedish Customer Support Executive.

In this role based in our client's fantastic offices in the heart of Gibraltar, you will be representing the brand as the first point of contact for our clients' Swedish customer base, and responding to a variety of enquiries via Live Chat, Telephone and Email.



Our clients are a major name within the Online Gaming and Sports Betting Sector, and are continually expanding their brand across the EU and beyond.

They offer a relaxed, yet hard-working international work environment and they are looking for an ambitious, like-minded team player, that is passionate about what they do, motivated and with a desire to succeed, to join them.



A background in Online Gaming isn't essential, but a passion for Sports and Gaming certainly helps.



What's on Offer? :





  • An excellent working environment in a fantastic location




  • An annual performance related bonus scheme




  • Paid overtime at an enhanced rate




  • Worldwide medical cover, along with life assurance and critical illness cover




  • A relocation package which includes - 6 months free company accommodation, help towards your rent for the first 18 months and one flight back home annually for 2 years




  • The opportunity to progress your career and become an integral part of an internationally recognised brand within Online Gaming





What you will be doing:





  • Providing assistance with general account queries, how to navigate the website and explaining the various bonuses that may be on offer




  • Game play enquiries such as results or explaining pay outs




  • Assisting with payment enquiries, such as withdrawal times and accepted deposit methods




  • Ensuring player safety at all times, by adhering to the responsible gambling regulations




  • Carrying out various checks to prevent money laundering, under-age players or bonus abuse





The Essentials:





  • Native level of fluent Swedish along with excellent English both verbal and written




  • You will definitely need to be customer driven, able to solve problems, and work on your own initiative




  • Excellent communication skills and able to provide cover on a variety of shifts




  • Computer literate, able to navigate the website and back office systems





If you are a Swedish speaking professional, and this is the challenge that you are looking for in your career, then get in touch with me today, for more information and a full job description.



Why Gibraltar?



Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain.

It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports.

The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.

We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar



To Apply



Please click on the ‘apply' button and upload your CV and a Cover Letter or alternatively contact billy.malone@srgeurope.com ,


Recruitment Consultant on +350 200 69999.




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