Application Support Analyst

Are you an Application Support Analyst who is looking for a company where you can shape how global companies interact with media? Where you can play a part in innovating? Where you’ll be part of a work culture that’s is genuinely committed to diversity and inclusion? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we’d love to talk to you!

The Role
We are looking for a Support Analyst to manage customer-reported incidents.

The successful candidate will be responsible for owning client-reported issues and queries through to resolution.

Activities include analyzing customer-reported issues, providing workarounds, and accurately recreating and documenting reproduction steps for software engineering and QA teams while meeting response obligations defined by the customer’s Software License Agreement (SLA).

Main tasks include:

About You  

- Experience working in a client-facing environment
- Strong interpersonal and client-facing communication skills
- Excellent analytical and problem-solving skills
- Ability to work accurately under pressure whilst remaining attentive to detail
- Ability to work with minimal supervision
- Experience using MS office products
- Application Support Experience
- ITIL Certified

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA'S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, sex, sexuality, race or religion and we confirm that we will gladly accept applications from persons of any age sex, sexuality, race or religion for this role.


  • Start: 08/11/2021
  • Duration: n/a
  • Rate: £35000 to £42000 per annum Benefits: Work from home 3 days
  • Location: Thames Ditton,England
  • Type: Permanent
  • Industry: IT
  • Recruiter: Exposed Solutions
  • Contact: Mike O'Flynn
  • Tel: 44 208 228 1351
  • Email: to view click here
  • Reference: ES123579ThamesDitton42k
  • Posted: 2021-11-08 17:11:18 -

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