Internal Client Relationship Manager

Internal Client Relationship Manager
Location: Remote with the occasional travel to Wilmslow
Salary: £21,000 per annum plus achievable bonus (circa.

£6,000)

Are you an individual with experience in Customer Success, Account Management, or Customer Service, looking for your next role? We are looking for a passionate Customer Relationship Manager who will partner with and ensure the long-term success of our customers.

As part of our Customer Success team, you will be responsible for developing relationships with your portfolio of assigned clients, connecting with key Business Executives and Senior Stakeholders, ensuring the timely and successful delivery of our solutions according to their needs.

Over 60% of our teams were all already working at home before the pandemic, so we have the infrastructure and support for you to succeed and allow you to concentrate on what you're good at - dealing with clients.

We have the systems to do everything remotely - from your interview to your induction, to even “meeting” with clients.

We will be operating a hybrid office with a mix of home and office working.

What will I be responsible for?

, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.
, Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.
, Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives.
, Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition.
, Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.
, Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.
, Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.
, Developing a trusted advisor relationship with key stakeholders and executive sponsors.
, Contacting customers at relevant touchpoints to complete care calls.
, Assisting with high severity requests or issue escalations as needed.

Who are we looking for?
The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.

You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.

You will be curious by nature and determined to find the best way forward for your customers.



Excellent listening, negotiation, and presentation skills are essential, along with good verbal and written communication.
You will have proven ability to manage multiple projects at a time while paying strict attention to detail.


  • Start: ASAP
  • Rate: Up to £21000 per annum + + circa. £6,000 OTE
  • Location: Wilmslow, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-11-10 16:54:52 -

  • View all Jobs from 2MES


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