Digital Account Manager

Digital Account Manager

The company is looking for their next Digital Account Manager who can help them nurture, grow and protect their well-established client base.

They build high spec e-commerce platforms for their well-known clients.

The Account Managers are a key part of their success, building strong and commercial relationships with their clients, to ensure they have a great experience with them.

Whilst the Account Managers are charged with growing their client accounts, this isn’t a sales role - a great candidate for them might currently be in an agency-client / customer success role - or be in a project management role and ready to make a career move.

About the Role

Here’s the contribution this role will make to their business & their clients:


  • The Account Managers initially pick up the relationship with their clients from the Project Management team.

    Building strong and commercial long term relationships, continuing to nurture their portfolio.
  • As the first point of contact for their clients, the AMs are great problem solvers and fantastic stakeholder managers - considering internal relationships, client requirements and brand reputation in everything they do.
  • Where there are new projects to manage with an existing client, they work alongside the Project Managers to create the best experience for the client during the delivery phase.
  • AMs follow their communication process, to ensure clients receive regular reports and updates and that touchpoints are regular and up to date.
  • Their AMs help to grow their agency, spotting opportunities for cross-selling where there is a client need and contributing additional revenue.

This will be a great opportunity for you if you have an agency background and you are looking to work with a high-profile client base, with more well-known brands - or if you are looking to develop your commercial and strategic account management skills further.

Here’s what they’ll be looking for on your CV:


  • Have worked previously in an agency environment and be used to managing multiple clients concurrently
  • Have worked with e-commerce clients/projects previously - they’d love to see Shopify or Magento!
  • Confident handling commercial client relationships - possibly have had a more sales/target driven role in the past
  • Highly developed organisational skills
  • Great communication skills, written and verbal and the ability to build relationships fast


Benefits:

Here’s what you’ll get in return:


  • A competitive salary
  • A clear progression plan with regular appraisals and training sessions
  • A clear pathway to help build something exciting
  • Opportunity to undertake third party training and certifications
  • Flexible working
  • 22 Days holiday + Bank holidays
  • Extra days holiday for each year worked
  • Company pension scheme
  • Cake on your birthday
  • Regular social events & team lunches
  • Regular surprise boxes
  • Cycle to work scheme
  • Childcare & eyecare vouchers


Note: This is a hybrid role, which means that when required you will be asked to work from their Leeds office, but also have the option to work from home.

How to Apply

If this role is of interest and you would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.



  • Start: ASAP
  • Duration: Permanent
  • Rate: £25k - 30k per year + Benefits, DOE
  • Location: Leeds
  • Type: Permanent
  • Industry: Sales
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: AYKO01
  • Posted: 2021-11-11 13:04:53 -

  • View all Jobs from Hiring People


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