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Operations Coordinator

Are you customer focused and extremely well organised? Do you have experience scheduling appointments, liaising with contractors and diary management? Are you able to offer a great service to customers, manage expectations and up-sell products and services?

If so this could be the role for you! 

Our client is Norfolks one-stop-fire-shop.  They cater for everything to do with fires – wood-burners, gas stoves, electric fires, multi-fuel stoves, barbeques, range cookers, fireplace mantels, fireside accessories, fuels, fireplace installations, and Calor Gas bottles.  They are proud to have a team of friendly and knowledgeable people who live for everything fire-based, and who’ll do anything for customers to keep them warm and happy.

The company are currently seeking a well organised, and customer focused individual to fulfil all elements of the contracting side of their business, including coordinating installations & servicing.  The ideal candidate will also ensure that every customers experience is as good as it can be and help set clear, realistic and achievable expectations. 

Main Responsibilities:


  • Organise and book installation dates and manage the diary
  • Ordering products and monitor prices of products and contractors
  • Organise the workforce, rotas, allocation of jobs and the installation diary
  • Managing a yearly servicing rotation of customers
  • Proactively contact customers to schedule, update and confirm appointments and manage expectations
  • Monitor customer satisfaction and respond to any issues
  • Answering the phones and recording relevant information in the appropriate processes
  • Managing after sales and up-selling to clients
  • Register work with relevant bodies
  • Follow up on quotes pending and convert to jobs
  • Deal with web enquiries 
  • Supporting with booking surveys

Key skills, experience & qualifications:


  • You must be organised, with exceptional attention to detail
  • Have the ability to develop in-depth product knowledge
  • Able to communicate effectively with customers and set realistic and achievable expectations
  • Diary management
  • Some geographical knowledge
  • Administration experience
  • Experience with Microsoft and Google
  • Polite
  • Honest
  • Positive attitude/’Can-Do’ Attitude

How to Apply:

If you are interested in this role and would like to learn more then our client would love to hear from you! Please attach an up to date CV to the link provided and they will be in direct contact.

Good luck! 



  • Start: ASAP
  • Duration: Perm
  • Rate: £22k - 27k per year
  • Location: Fakenham
  • Type: Permanent
  • Industry: Construction
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: FF02
  • Posted: 2021-11-23 15:05:55 -

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