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Service & Sales Administrator - Milton Keynes

My client in Milton Keynes are looking to recruit a highly organised individual required for this very challenging but varied position.

Applicants should have as many of the following desirable attributes as possible:
, Demonstrate experience of working in a fast-paced office environment.
, Good people skills
, Can use a C.R.M.
, Has basic PC proficiency (Microsoft Office etc.)
, M.R.P, S.A.P or similar database system experience would be useful.
, Detail oriented.
, Happy to “roll your sleeves up” this is a small team.

Everyone's a salesman, everyone's a cleaner and everyone counts.

60% of the time:
Responsible for scheduling the workload for 3 field engineers.

This will include:

Booking onsite service time with customers and allocating this to the most appropriate engineer.

Liaising with the engineers to ensure that the time allocated is sufficient, the engineer will have access to the required tooling and any documents required for the engineer to attend site have been completed and sent to the customer.

Liaise with the engineers regarding travel and overnight stays required and book hotels, flight, or ferry travel accordingly.

Liaising with engineers regarding pricing and then entering service quotes and orders on to PENTA (Database System) and SalesForce (CRM).

Organising existing contract work by booking in service time with the customer and ordering required parts.

Entering all new assets on to Salesforce and calling the customer 3 months ahead of the due date of calibration to book in the work.

This will also be for those products which are calibrated on the site.

Arranging all repairs, servicing and calibrations done at the site, Germany and in the USA.

Following every service visit with a customer care call.

Was the work done to your satisfaction? Did you get all the documents and certificates you were expecting? How could we have done better? - Outcomes of these calls to be recorded on an email to the customer and sent Salesforce.

Good feedback and negative feedback to be shared with the engineers.

A month after the service visit, contact the customer.

Ask them if everything is to their satisfaction and make suggestions for other services and products the company can provide.

Arrange annual calibrations etc.

Let them know you are their contact and that you will help them with any service arrangements that are required going forward.

Arrange and send all service owned tools for calibration to Germany or the USA.

Liaise with engineers on completion of jobs and Invoice from PENTA accordingly.

40% time

Deal with incoming sales inquiries where possible or send to the appropriate F.S.E.

Enter Sales quotes on PENTA and add to Salesforce.

Send copy to the customer and the appropriate F.S.E.

Enter Sales orders, acknowledge receipt and provide current lead time to the customer.

Record sales order to salesforce and copy in appropriate F.S.E.

Purchase requirements from Germany and the USA.

Receive in goods both on PENTA and physically.

Ship goods to customers using national and international courier services.

Check arriving shipments to customers using couriers' online sites

Create invoices from PENTA.

Follow up smaller sales quotes when required.

Outbound calls to “active customer base” to establish further requirement and help gauge customer service.

Prospect calling

Sending out mailshots and other basic marketing.

Salary wise £24 - 27k per annum
25 days holiday per year.
7.5% pension employer contributions
Hours 9am- 5pm - Monday - Friday
1 hour for lunch.
Small friendly team environment.

Free work wear
Tea/coffee provided.

The Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.