Helpdesk Administrator

Helpdesk Administrator - NW10 London - £16.00 per hour - Temp to perm 

Are you an experienced Helpdesk Administrator looking to join a fantastic team?

Would you like career progression opportunities and be recognised for your work? If so, read on...

Exciting opportunity to work for an established FM service provider situated in NW10 London.

The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role.

Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

In return the company is offering a competitive salary, private healthcare, further training, and the opportunity to work for a great company!

Hours of work

Monday to Friday  
08:00am to 17.00pm
1 hour break 

Key duties & Responsibilities

• The role involves all aspects of Contract support and some Help Desk duties including planning works and liaison with engineers, subcontractors, and clients
• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. 
• Booking in a high volume of reactive and PPM tasks in a fast-paced environment.
• Check and maintain FM Helpdesk Inbox
• Planning engineers’ days in a logical and cost-effective manner
• Distributing jobs to engineers and escalating ongoing situations 
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, helping to ensure the accuracy and efficiency of data and communications

• Previous Facilities & Maintenance Helpdesk experience
• CAFM experience 
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed