Claims Handler

Claims Handler | Insurance | Gibraltar | Competitive salary package | Office Based

Claims Handler required for an established Insurance company specialising in personal lines based in Gibraltar.

You will ideally have a minimum of two years in a similar role investigating claims and appreciate the need to work at speed and to the highest levels of customer service.

As the Claims Handler you will establish the validity of a claim and its content and then process all the claims relating to motor vehicles, household and commercial while ensuring a high level of customer service and satisfaction.

What's on offer to you?

• Genuine career progression


• Summer Hours are offered


• Extensive benefits including health cover and academic support


• Reporting to the Team Lead

What You Will Be Doing

• Investigate and handle all motor, household and commercial insurance claims up to established limits which will be communicated by the Team Leader


• Negotiate settlements with claimants, third party insurers and suppliers, within an Authority Limit that will be set by Management


• Liaise with claims adjusters, engineers and approved contractors in Gibraltar and abroad where necessary


• Perform any other duties as assigned by Senior management team


• Where necessary investigate claims through on site visits and interviews and prepare reports any other documentation on investigations


• You will be responsible for all claims recoveries


• Proactively action audit feedback from the Claims Supervisor or the European Claims Manager

What You Will Need to Succeed in This Role

• Minimum of 2 years of experience in insurance claims handling or a related field


• Proven track record of effectively managing insurance claims from initiation to resolution


• Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and third-party service providers


• Strong negotiation skills to resolve claims efficiently while maintaining positive relationships with stakeholders


• Attention to detail and accuracy in documentation and data entry


• Ability to work independently and as part of a team in a fast-paced environment


• Customer-focused with a commitment to providing exceptional service to clients


• Ethical and principled approach to handling insurance claims with integrity and professionalism


• Collaborative attitude with a willingness to learn and grow within the insurance industry

Keywords: Claims Handler | Insurance | Gibraltar | Third Party Insurers | Claims Adjuster | Third Parties |Claims investigation