Account Manager - Facilities

Facilities Account Manager - Glasgow - Package up to 57.5K 

CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced Facilities Account Manager to join its dynamic team.

This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services. In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence.

Key Responsibilities

• Oversee and develop several FM contracts, ensuring exceptional service across all disciplines
  
  
• Lead service delivery teams, working collaboratively across helpdesk, soft services, and hard services
  
  
• Conduct regular audits, site visits, and compliance checks to maintain high operational standards
  
  
• Manage all commercial aspects of the contracts, including P&L, billing, and ACW works
  
  
• Identify opportunities for service improvements and implement changes effectively
  
  
• Respond to reactive situations and manage incident reporting as required
  
  
• Champion a customer-first culture in everything you do
  
  

• Minimum 3 years’ experience in FM account management or contract delivery
  
  
• Proven track record of managing multi-service FM environments
  
  
• Strong financial and commercial understanding
  
  
• Excellent client relationship management skills
  
  
• Proactive, adaptable, and committed to service excellence
  
  
• Full UK driving licence
  
  

• IOSH accredited
  
  
• IWFM membership (AIWFM or higher)
  
  
• IWFM Level 3 qualification or working towards
  
  

• Competitive salary package
  
  
• Pension 5%
• Company vehicle or car allowance (where applicable)
• Career development opportunities
  
  
• Private Health Care
• 33 days holiday 
  
  
• Life assurance x 4