Facilities Helpdesk Administrator

Facilities Helpdesk Administrator – Anderton – National Facilities Management Organisation

CBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence.

This is a 5-week rolling contract with potential for extension, based on site at our client’s office in Anderton, Cheshire.

As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email.

You’ll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery.

This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment.

Package:

• An hourly rate of £12.21 PAYE
• Temporary role with a 4 week rolling contract
• 21 hours per week – Monday, Wednesday and Friday (9:00am – 5:00pm)
• Full training & equipment provided

• Answering incoming service desk calls and emails
• Logging and categorising maintenance requests using internal systems
• Communicating with engineers, clients, and contractors to coordinate jobs
• Providing updates and support throughout job lifecycles
• Supporting general administrative duties within the team

• Previous experience in customer service or administration (office or contact centre experience ideal)
• Good IT skills and ability to learn internal systems quickly
• Must be comfortable speaking to engineers, clients and contractors over the phone
• Reliable, organised and a good communicator
• Available for the full contract duration